Villas Services Host

Job description:

Villas Services Host

Department: Villas Services

Reports to: Villas Director

Pay rate: $25 per hour

Employment Status: Full time year round

Schedule : 3- 11 p.m.- Must be available on weekends.

Benefits Available to Full-time employees:

401(k) with company match

Several Medical plan options- PPO/HMO

Supplemental Insurance options- Dental, Vision, Life, Disability, Accident & Hospital plans

PTO and Paid Holidays

Employee meals provided

Position Summary:

The Villas Services Host serves as a key point of contact for members and guests at the private club. This dual-role position is responsible for warmly welcoming guests, managing check-ins and check-outs, handling reservations for villas or club facilities, and delivering personalized service with professionalism and discretion. The role requires excellent communication, attention to detail, and a deep commitment to hospitality excellence.

Key Responsibilities:

• Greet members and guests in a warm, courteous, and professional manner.
• Handle all check-in and check-out procedures efficiently and accurately.
• Manage villa, dining, amenity, and event reservations using the club’s booking systems.
• Respond to phone calls, emails, and in-person inquiries regarding availability, club offerings, and guest needs.
• Confirm, modify, or cancel reservations and provide clear communication to appropriate departments.
• Provide information about club services, facilities, and nearby attractions.
• Communicate special requests and VIP needs to housekeeping, bell service, and other relevant departments.
• Process payments, folios, and billing inquiries accurately.
• Maintain front desk organization, cleanliness, and readiness at all times.
• Monitor guest satisfaction and proactively resolve service issues or escalate when necessary.
• Assist with administrative tasks such as reports, daily shift logs, and reservations tracking.

Qualifications:

• Previous experience in front desk, reservations, or hospitality roles preferred.
• Strong communication and interpersonal skills.
• Proficient with reservation and property management systems
• Detail-oriented with strong organizational and multitasking abilities.
• Professional demeanor and appearance.
• Ability to remain calm under pressure and handle sensitive guest information discreetly.

Preferred Experience:

• Experience working in a private club, luxury hotel, or high-end hospitality environment.
• Knowledge of local dining, entertainment, and transportation options.
• Familiarity with club management software and guest preference tracking systems.

Pay: $25.00 per hour

Work Location: In person