Virtual Handyperson Expert - 100% Remote

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary : Do you love helping CustomerswithGeneral homemaintenanceand repairsbut are looking to reduce the physical demands and windshield time of field work?Do you have great diagnostic andproblem-solvingskillsand can help Customersunderstand their options?Are you excited to work from home,leveragingtechnology to interactwith Customerstostart their service process and triage potential optionsranging from DIY to a traditional service visit?

Frontdooris looking fora GeneralTechnicianto perform remote diagnosis and triage. You will engage with Customers using proprietaryStreemtechnologygiving you a live audio and video feedto see the Customer’shomesystems.Your role will help empower Customers to understand repairs they can safely do themselves, andviable, cost-saving options if they cannot.

Responsibilities:
Conduct remote diagnostic and triage appointments withgeneralhome maintenance andrepairCustomers usingStreemtechnology.

Provide technical support usingStreemand other multi-channel interactions in the diagnosis and repair of Customers'applianceservice or maintenance needs.

Deliver a great Customer experience bywalking them through simple, step by stepinstructions tobetter understand theirservice or maintenance need and potential options.

Document all Customer interactions to include systems, model, serial number, any actions taken, and next steps.

Enhance andmaintaintechnical knowledge of currenthome systemtradestandards, codes, and proceduresregardingsafe and effective do-it-yourself instruction.

Contributes feedback for and/orparticipatesin initiatives related to process improvements, development or implementation of new systems or procedures, new business opportunities and performance improvement strategies.

Grow sales volume while driving toacquirenew accounts, build member relationships, and make expert recommendations for upgraded products.

Acquiresandmaintainsknowledge and understanding of product for application in every business transaction.

Develop business relationships and respond to sales inquiries and service needs.

Leveragesandanalyzesdata to gain deep understanding of the market,identifyopportunities and continually develop and implement strategies/tactics to grow existing business.

Grow the business and othersales objectivesand key results (OKRs) asidentified.

Serve as a trusted “Advisor” for best practices and cost efficiency for members.

May include other duties as assigned.

Qualifications

Required Skills:
Ability to analyze problems and use professional judgement to offerappropriate courseof action according to company procedures and policies

Strong communicationskills with the ability to communicate technical issues to the customer in aneasy-to-understandmanner

Ability to work independently according to procedures and policies

Ability to use Microsoft products(specifically Zoom, Teams, Outlook, and Excel)

Intermediate to advanced technology dexterity infacilitatingmulti-channel interactions

Attention to detail

Ability to multitask and handle competing priorities effectively and efficiently

Are a self-starter, personable and can develop relationships that create sales

Ability to sell in person or virtually

Are open tonew ideas, and continually looking for new ways to approach the business relationship and sales process

A desire to learn and adapt in a rapidly growing and changing environment

Strong customer service and interpersonal skills for dealing withdifferent typesof customers and clients

Experience selling a product for a category creator; products not budgeted for already

Preferred Skills:
Ability to systematically triage and diagnose home systems including Smart Home systems.

Physical Role Requirements : Be seated at a computer intermittently for up toeight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting forlong periodsof time while using office equipment such as computers and phones. Repetitive motionsusing hands anddigits;such as movement of wrists, hands and fingers while picking,pinchingand typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirement s: High School diploma or GEDrequired,NASTeCcertification preferred

Minimum Experience required (number of years necessary to perform role) :

5+ years of recent Handyman experience required; Garage Door service and repair, Pool/Spa service and repair, Mentoring, Instructing, and/or Teaching within the Handyperson trades is a plus.

Other/State Specific

This role pays between $41.30/hr to $51.63/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2026-4007

Category Contractor Relations

Type Full Time

Company AHS American Home Shield Corp