Visa and travel agency Administrator and Service Agent

Company Overview:
We are a dynamic travel agency dedicated to creating seamless and unforgettable travel experiences. We believe in empowering our team members with diverse skills to provide end-to-end service excellence. We are seeking a highly organized, detail-oriented, and customer-obsessed individual to join us as a pivotal multi-skilled specialist.

Objective of the Role:
To be the central hub for our agency's operations, providing flawless administrative support, expert visa and documentation services, and professional travel consulting to ensure a smooth and exceptional client journey from inquiry to return.

Key Responsibilities:

This integrated role is split into three core areas of responsibility:

1. Administrative & Operational Hub:

• Act as the first point of contact, professionally managing all inbound phone calls, emails, and walk-in client inquiries.
• Maintain impeccable office organization, including managing supplies, equipment, filing systems (both digital and physical), and processing incoming/outgoing mail.
• Handle crucial financial administrative tasks, including processing client payments, managing invoices, and reconciling daily transactions.

2. Visa & Documentation Expertise:

• Serve as the in-house expert for all visa and passport requirements, providing accurate advice to clients and colleagues.
• Manage the entire visa application process for clients, including meticulous document checking, form completion, and liaison with embassies/consulates.
• Proactively track application statuses and communicate updates clearly and promptly to clients.

3. Travel Consulting & Sales Support:

• Conduct client consultations to understand travel needs, preferences, and budgets for various destinations.
• Create and cost tailored travel itineraries, including flights, hotels, and tours, using our booking systems.
• Support senior consultants with research, booking amendments, and post-travel follow-up to ensure client satisfaction and foster repeat business.

Required Skills:

We are looking for a unique blend of technical, communication, and soft skills to succeed in this integrated role.

• Technical and Soft skills
• Software & Systems Proficiency: Advanced ability in Microsoft Office Suite (especially Excel for data and Outlook for communication) and a proven aptitude for quickly learning new software, including CRM platforms and Global Distribution Systems (GDS) or booking engines.
• Regulatory & Financial Acumen: Strong ability to research, interpret, and apply complex visa regulations with precision. Solid numerical skills for handling payments, invoicing, and basic financial tasks accurately.
• Communication Skills:
• Clear & Professional Communication:
• Exceptional verbal and written communication skills. Ability to explain intricate processes (like visa applications) simply, draft professional emails, and maintain a courteous and helpful phone manner.
• Consultative Listening & Support:
• Meticulous Organization & Time Management:
• Proactive Problem-Solving:
• Customer-Centric Resilience:

Job Types: Full-time, Permanent

Pay: AED2,000.00 - AED4,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Visa and travel agency: 2 years (Required)

Language:

• English (Required)

Location:

• Dubai (Required)