Visa Services Manager

Job Overview

We are seeking a knowledgeable and detail-oriented Visa Services Manager to oversee visa processing operations and ensure efficient, compliant, and customer-focused service delivery. This role is responsible for managing a team, coordinating with embassies and partners, and ensuring all visa applications are handled accurately and on time.

Key Responsibilities

• Manage daily visa processing operations, including application review and submission
• Lead, train, and supervise the visa services team to ensure high performance
• Ensure compliance with embassy requirements, immigration laws, and documentation standards
• Liaise with embassies, consulates, and third-party service providers
• Handle escalated or complex visa cases and resolve issues efficiently
• Monitor processing timelines and ensure adherence to service level agreements (SLAs)
• Develop and improve standard operating procedures (SOPs) for visa processing
• Maintain accurate records and documentation for all applications
• Provide guidance to clients on visa requirements, processes, and documentation
• Analyze performance metrics and prepare operational reports

Qualifications

• Bachelor’s degree in Tourism, International Relations, Business Administration, or a related field
• 5–8+ years of experience in visa processing, travel operations, or immigration services
• 2–4+ years of leadership or supervisory experience
• Strong knowledge of visa regulations and embassy procedures
• Excellent attention to detail and organizational skills
• Strong communication and interpersonal abilities
• Ability to handle sensitive and confidential information
• Proficiency in Microsoft Office and case management systems

Pay: QAR19,000.00 per month

Work Location: In person