VoIP Engineer

Hiring Expert VICIdial / VoIP Engineer

Job Type: Full-Time

2pm to 10pm

Experience Level: 2–4 Years (Hands-on, Production Environment)

Job Summary

We are seeking a highly skilled VICIdial / VoIP Engineer to manage, maintain, and scale our voice infrastructure. This role is critical to ensuring high availability, call quality, and operational stability across multiple campaigns and servers.

The ideal candidate must be able to build everything from scratch, including server provisioning, VICIdial deployment, SIP routing, carrier integrations, monitoring, and live support.

Key Responsibilities

VICIdial & Server Management

Deploy, configure, and manage multiple VICIdial servers and instances

Install and maintain dialers, databases, and web servers

Perform Linux server setup, optimization, and hardening

Manage backups, redundancy, and disaster recovery

VoIP & SIP Operations

Integrate and manage SIP trunks with multiple VoIP carriers

Configure call routing, dial plans, queues, and campaigns

Monitor and troubleshoot call quality issues (latency, jitter, packet loss)

Analyze CDRs, logs, and system metrics for proactive issue resolution

Manage carrier performance, uptime, and call quality SLAs

Configure NAT, firewalls, QoS, and load balancing for voice traffic

Optimize network parameters to ensure optimal voice quality

Implement voice and data traffic balancing across servers

Ensure high availability and scalability under increasing call volumes

Automation & Development

Write and maintain scripts using Python, Bash, Perl, or PHP

Develop AGI / API integrations for telephony automation

Build tools for monitoring, reporting, and daily operations

Automate deployment, maintenance, and monitoring tasks

Handle escalations and coordinate with internal teams and vendors

Maintain system security and compliance

Ensure continuous service availability for business operations

Required Skills & Experience

2–4 years of hands-on experience in VoIP / Telephony engineering

Strong expertise in VICIdial (mandatory)

Deep knowledge of VoIP protocols: SIP, RTP, SDP, RTCP, IAX

Strong experience with Asterisk and/or FreeSWITCH

Proficiency in Linux system administration (CentOS, Ubuntu, Debian)

Solid understanding of networking concepts (TCP/IP, NAT, firewalls, QoS)

Experience with SIP proxies (Kamailio, OpenSIPS) is a plus

Hands-on experience with databases (MySQL) and CDR analysis

Experience with WebRTC and webphone integrations is preferred

Ability to troubleshoot carrier interconnections and complex VoIP issues

Experience managing cloud-based UCaaS solutions

Experience with containerized deployments (Docker-based setups)

Familiarity with Cisco voice gateways

Experience handling high-volume call center environments

Qualifications

Bachelor’s degree in Computer Science, IT, Telecommunications, or related field (preferred but not mandatory)

Strong problem-solving and analytical skills

Ability to work independently in a high-availability, real-time environment

Strong communication and documentation skills

Job Requirements

Full-time availability

Willingness to support live operations

Ability to manage multiple servers and VICIdial instances

Ownership mindset and accountability for system uptime

Job Type: Full-time

Work Location: In person