Volunteer Engagement Manager

Title: VolunteerEngagement Manager

Reports to: Director ofDevelopment

Department: Development

Location: Brooklyn, NY / Bronx, NY

Classification: Full – Time | 10AM – 6PM | M – F, Some evenings and weekends, 1 Remote day

About The Organization

Children of Promise, NYC’s (CPNYC) reimagines a just society that values the purpose of every child impacted by mass incarceration and removes barriers to create opportunities for children to thrive and achieve their full potential. CPNYC’s mission is to support and advocate for the children of incarcerated parents while speaking out against root causes that affect the communities we serve, including systemic racism, poverty. and bias in our nation’s criminal justice system. CPNYC has successfully developed an innovative model, the only one of its kind in New York City, which co-locates a licensed mental health clinic and children's centers in Bedford Stuyvesant, Brooklyn, and the South Bronx. CPNYC provides an array of youth development programming and services tailored to each child's individual strengths and challenges and fosters a unique uplifting environment to foster hope and resilience.

Position Overview: The Volunteer Engagement Manager will support the strategy, recruitment, and retention of a dynamic volunteer program that supports CPNYC’s mission. This role is both strategic and hands-on, requiring a strong relationship builder who thrives on connecting with people, managing systems, and creating meaningful experiences for volunteers.

Essential Job Functions

Volunteer Recruitment, Onboarding & Engagement Responsibilities

• Recruit, screen, and onboard volunteers through targeted community outreach, networking events, partnerships, and digital campaigns.
• Conduct engaging orientations and trainings to ensure volunteers are equipped for their roles.
• Maintain accurate volunteer records in Salesforce, including scheduling, attendance, contact information, and communication history.
• Coordinate day-to-day volunteer scheduling, program placements, training refreshers, and shift coverage.
• Support volunteer retention strategies, including recognition activities, appreciation events, and ongoing communication.
• Plan and lead the SRC (Saturday Resource Center) volunteer program.
• Coordinate volunteer participation in core program delivery, special events, and community initiatives.
• Facilitate Homework Help Afterschool programming by ensuring and arranging daily volunteer support.
• Provide supervision to assigned AmeriCorps personnel

Cultivation & Development Support

• Partner with the Director of Development to cultivate volunteers into donors, ambassadors, or recurring partners.
• Assist in designing and executing volunteer recognition and stewardship events.
• Support cultivation and tracking in Salesforce by logging engagement, feedback, and key touchpoints.

Planning and Reporting

• Provide biweekly reports on volunteer program metrics, participation trends, and success stories.
• Evaluate volunteer engagement initiatives and make recommendations for improvement.

Mentor Program Outreach

• Respond to community members and established CPNYC volunteers looking to become Project D.R.E.A.M Mentors.
• Collaborate with the Development Team to enhance and implement mentor outreach and recruitment strategies.
• Survey program staff regularly in order to prioritize mentorship assignments to CPNYC scholars.

Mentor Program Specific Responsibilities

• Conduct Mentor interviews, orientations, and training.
• Assess all potential mentors for appropriateness to the program and / or refer out for alternative
• Develop post training/post matching evaluations so that mentors can provide feedback on every step of their onboarding process to ensure effectiveness.
• Review Mentor Engagement Forms and provide best practices to mentors and share with program staff as needed.
• Create and lead three 8–10-week Mentee Readiness Programs in both the Bronx and Brooklyn location to ready scholars to work with mentors.
• Develop and manage mentor policies, procedures, and standards with support from Director of Development
• Develop group engagement strategies such as mentor recognition programs, newsletters and special events.
• Maintain accurate records and provide timely statistical and activity reports on mentor participation.
• Liaise continually with mentors, mentees, and parents on a weekly basis.
• Develop and maintain relationships with other mentor organizations within the area.
• Research event and program opportunities for mentee/mentor connections and share them with Mentors.
• Provide ongoing support and guidance for mentors.
• Collaborate with Program staff to facilitate Saturday Resource Center.
• Liaise continually with mentors, mentees, and parents on a weekly basis.
• Maintain accurate and timely records for each participant according to CPNYC’s standards as well as synthesize and analyze data for reports.
• Plan and facilitate at least three (3) advanced training workshops per year.
• Support the Development Department with program data for reports as needed.
• Provide reports and present on program progress bi-weekly.

Required Knowledge, Skill and Experience

• Bachelor’s degree in human services, Communications, or related field (or equivalent experience).
• 3+ years of experience in volunteer recruitment, community engagement, or program coordination.
• Strong public speaking and facilitation skills for leading orientations and trainings.
• Proficiency with Salesforce or similar CRM systems; ability to maintain accurate, detailed records.
• Proven ability to recruit, retain, and engage diverse groups of volunteers.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Strong interpersonal skills and cultural competency to work with diverse communities.
• Relationship Builder: Skilled at fostering strong connections with volunteers, partners, and team members.
• Organized & Detail-Oriented: Keeps accurate records, manages schedules, and ensures follow-up.
• Creative Problem-Solver: Adapts to challenges and finds innovative solutions for engagement.
• Mission-Driven: Passionate about supporting CPNYC’s vision and values

COMPENSATION:

Commensurate with the experience and qualifications of the selected candidate. The salary range for this $60,000 - $65,000K per annum. CPNYC provides an excellent benefits package including health, dental, vision, life insurance, 403B Plan, and the opportunity to make an impact in the lives of marginalized Black and Brown children and youth in New York City. We are committed to a diverse, socially just, and welcoming work environment and people of color, people with varying abilities, and people of all sexual orientations and gender identities are especially encouraged to apply.

Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position

Children of Promise, NYC is an Equal Opportunity/Affirmative Action Employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience designing and executing volunteer recognition and stewardship events?
• Do you have experience cultivation and tracking in Salesforce or other CRM software?
• Do you have the ability to assess potential mentors for appropriateness to the program and / or refer out for alternative?
• Are you able to conduct engaging orientations and trainings to ensure volunteers are equipped for their roles?

Experience:

• Volunteer management: 3 years (Required)

Work Location: In person