VP, Enterprise Payments Product Development

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Join #TeamAmex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

How will you make an impact in this role?

Reporting to the Vice President of Enterprise Payments, this newly created role of Vice President, Enterprise Payments Product Development is an exciting opportunity for a talented product leader to stand up a new Payments Product Delivery Center in India with the mission of accelerating the development of a cutting-edge multi-rail payment service. This service will unify multiple payment types (e.g., card networks, ACH, wires, real time payments, etc.) under a single, scalable, secure, enterprise-wide platform. As the VP, Enterprise Payments Product Development, you will be responsible for leading a team of talented product owners [LM1] to collaborate with engineers, architects, and business stakeholders to modernize and develop new payment capabilities. The incumbent will be an integral leader within a large scale, enterprise-wide program and will help to reshape and transform how payment products are built and delivered at American Express.

Key Responsibilities

• Lead product development across the Enterprise Payments portfolio, ensuring end-to-end delivery of scalable, innovative, and compliance payment products, services and capabilities
• Collaborate with Product Management teams to translate product strategies and roadmaps into actionable delivery plans, ensuring alignment with business goals, customer needs, and regulatory requirements
• Partner closely with Product Management, Engineering, Architecture, Risk, and Operations to deliver resilient, scalable, and industry-leading payment solutions
• Establish and scale a cross-functional, self-sustaining team in India that is empowered to independently deliver enterprise-grade payment capabilities
• Drive a phased buildout plan for a new Product Delivery Center in India and cultivate a culture of ownership, collaboration, innovation, and accountability across global and India-based teams
• Lead end-to-end product delivery lifecycle to ensure on time, on budget, and high-quality outcomes
• Establish delivery frameworks, KPIs, and governance models to continuously improve delivery predictability, time to market, delivery efficiency and effectiveness
• Partner with Product Operations, Risk and Compliance teams to embed regulatory, scheme, and operational risk requirements into the delivery lifecycle and ensure appropriate controls are designed and maintained throughout the development process
• Develop and syndicate capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, Risk, business owners, market teams, etc.
• Collaborate with and influence internal business unit leaders and partners to prioritize demand across the enterprise, drive cross-functional strategic initiatives, and ensure delivery against goals and objectives of the enterprise payments organization

Minimum Qualifications

• Relevant experience: 10 years’ minimum experience in global payments, ideally within Product Development, Platform Management, and/or Product Delivery.
• Product delivery track record: Demonstrated ability to lead and manage a Product organization, collaborating with Technology partners to prioritize and deliver on a product and capabilities roadmap.
• Large program experience: Proven ability to drive change, lead adoption of new ways of working, and leverage scaled Agile practices to drive large, complex, and transformational initiatives.
• Passion for payments and innovation: Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.).
• Analytical mindset: High intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
• Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change. Demonstrated track record for delivering results in complex and highly matrixed organizations.
• Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.