Waiter / Waitress

Responsible for delivering friendly and efficient service by creating a warm and welcoming atmosphere for all our guests and ensuring they have a great experience at Tribe and through our Food & Beverage outlets. You should be attentive to our guest s needs and preferences, make recommendations and serve drinks and food accurately and efficiently according to the restaurant s standards.

Key Duties and Responsibilities

• Serve guests in assigned section under the supervision of the Manager, Restaurant and prepares mise-en-place daily
• Take customer orders and deliver food and beverages
• Answer any menu questions and make suggestions regarding food and beverages, daily specials, retail, on-going promotions, etc.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Follow the standard sequence of service as per outlet SOP
• Actively upsell at all opportunities to help increase the average check
• Anticipate guests needs and to react to these in order to provide maximum guests satisfaction and to promote guest relations
• Stock up all workstations and ensure they are operationally ready
• Clear all soiled dishes from workstations
• Demonstrate teamwork by co-operating and assisting colleagues as needed
• Assist the Manager, Restaurant in running the daily operations
• Adhere to all cash handling policies and procedures
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
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