Waiter / Waitress

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Waiter / Waitress.

The Waiter/Waitress is responsible for delivering thoughtful, intuitive, and personalized dining experiences that reflect the elegance and sophistication of both brands. As a key ambassador of the hotel’s renowned hospitality, the role ensures every guest interaction is warm, engaging, and seamlessly executed from welcome to farewell. The Waiter/Waitress demonstrates exceptional knowledge of menus, beverages, and service standards while anticipating guest preferences and creating memorable moments in a refined luxury environment. Working collaboratively with the culinary and restaurant teams, the role upholds the highest standards of professionalism, attention to detail, and service excellence synonymous with Raffles and Fairmont.

Key Responsibilities:

• Provide warm, gracious, and personalized service to guests in accordance with Raffles and Fairmont luxury hospitality standards
• Ensure seamless dining experiences through attentive and detail-oriented food and beverage service
• Demonstrate thorough knowledge of menus, ingredients, beverage pairings, and daily promotions to confidently guide guest selections
• Anticipate guest preferences and respond promptly to requests with professionalism and discretion
• Prepare and maintain restaurant mise en place, table settings, and service stations to the highest standards
• Coordinate closely with culinary and restaurant teams to ensure timely and accurate order delivery
• Handle guest feedback and service recovery situations with care, empathy, and a solutions-focused approach
• Maintain cleanliness, hygiene, and safety standards in compliance with hotel and food safety policies
• Process orders, billing, and payment transactions accurately using POS systems
• Contribute to a collaborative and positive team culture while supporting operational excellence and guest satisfaction goals

What will you bring to this role?

• Previous experience in Food & Beverage service, preferably within a luxury hotel or fine dining environment
• Passion for delivering exceptional guest experiences with a warm and engaging service style
• Excellent communication and interpersonal skills with the ability to build genuine guest connections
• Professional presentation and strong attention to detail
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining composure and service excellence
• Strong knowledge of food and beverage service standards, etiquette, and guest care practices
• Familiarity with POS systems and cash handling procedures preferred
• Ability to anticipate guest needs and handle requests or concerns with professionalism and discretion
• Fluent in English; additional language skills are considered an advantage
• Flexible to work various shifts, including weekends, evenings, and public holidays
• Team-oriented mindset with the ability to collaborate effectively across departments and contribute to a culture of excellence
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.