waitress/Waiter

Job description

A Waiter / Waitress, or Server, is responsible for ensuring diners have a positive experience at food establishments by exhibiting excellent customer service. Their duties and skills include

Responsibilities

· Greet and escort customers to their tables

· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

· Prepare tables by setting up linens, silverware and glasses

· Inform customers about the day’s specials

· Offer menu recommendations upon request

· Up-sell additional products when appropriate

· Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

· Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

· Serve food and drink orders

· Check dishes and kitchenware for cleanliness and presentation and report any problems

· Arrange table settings and maintain a tidy dining area

· Deliver checks and collect bill payments

· Carry dirty plates, glasses and silverware to kitchen for cleaning

· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

· Follow all relevant health department regulations

Provide excellent customer service to guests

Requirements and skills

· Proven work experience as a Waiter or Waitress

· Hands-on experience with cash register and ordering information system .

· Basic math skills

· Attentiveness and patience for customers

· Excellent presentation skills

· Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

· Active listening and effective communication skills

· Team spirit

· Flexibility to work in shifts

Job Types: Full-time, Permanent

License/Certification:

• noc (Required)