Walk-In Drive - Operations Manager - Customer Support - 12 to 15 yrs exp

🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

📍 Locations: Bangalore (Interview), Job Locations : Bangalore

🗓️ Walk-In Dates: 3rd Dec 2025, 5th Dec 2025.

⏰ Time: 10:00 AM to 1:00 PM

🏢 Venue: Infosys BPM Limited,

No. 40/P-41/P, Building # : 68, Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: : In Between Sunik Industries and Tejas Networks

🔔 Mode: 100% Work from Office (WFO)

About the Role:

We are looking for a seasoned Operations Manager (JL-5) with strong expertise in managing large-scale customer service operations across omni-channel platforms. The ideal candidate will have proven leadership experience and a deep understanding of operational excellence in a dynamic environment.

Key Responsibilities:

• Lead and manage operations for customer service domain across voice, chat, and email channels .
• Drive performance and ensure adherence to SLAs and KPIs.
• Manage a team of 80+ FTEs , ensuring high engagement and productivity.
• Collaborate with clients and internal stakeholders for seamless delivery.
• Implement process improvements and leverage technology for efficiency.

Required Qualifications:

• Minimum 12 years of experience in operations.
• At least 2 years as JL-5 Operations Manager (must be an experienced manager, not aspiring).
• Strong experience in omni-channel platforms (voice, chat, email).
• Preferably with SaaS exposure .
• Excellent communication and stakeholder management skills.
• Strong analytical skills and understanding of technical platforms and telephony channels .
• Proven ability in team performance management and SLA adherence.

📝 Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:
• ▸ 10th & 12th Marksheets
• ▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)

⚠️ Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

📌 How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the Infosys Bangalore Electronic city Phase 2 office on 3rd Dec 2025, 5th Dec 2025 between 10:00 AM 1:00 PM

🌟 Why Infosys BPM?

• 💼 Work with a global brand
• 📚 Extensive training & upskilling programs
• 🚀 Fast-track career growth in tech support or customer success
• 🌏 Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Lets grow, together.

We cant wait to meet you!

Warm Regards,

Talent Acquisition Team

📩 Infosys BPM Ltd.

💼 Human Resources | INFY HR

🌐 www.infosysbpm.com

📍 Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers