Wanted patient counsellor

Key Responsibilities:

• Patient Counseling & Support:
• Counsel patients and their attendants regarding the diagnosis, available treatment options, and expected outcomes.
• Explain treatment procedures, duration of stay, and post-treatment care in an understandable manner.
• Offer emotional support to patients and families during stressful medical situations.
• Treatment & Cost Explanation:
• Clearly explain the estimated cost of treatment, package details, inclusions/exclusions, and payment options.
• Coordinate with billing and TPA departments for cost approvals and insurance-related queries.
• Ensure patients understand the financial implications before initiating treatment.
• Coordination with Medical Team:
• Liaise between patients, doctors, and nursing staff to ensure clarity and smooth communication.
• Arrange doctor consultations and clarify doubts raised by patients or their families.
• Admission & Discharge Support:
• Guide patients through the admission process, documentation, and consent forms.
• During discharge, explain follow-up visits, medication schedules, and further care instructions.
• Patient Feedback & Relationship Management:
• Collect and document patient feedback to assess satisfaction levels.
• Address minor grievances and escalate major issues to the concerned department for resolution.
• Record Keeping & Reporting:
• Maintain counseling records, cost discussions, and patient communication logs.
• Prepare daily or weekly counseling reports for management review.

Qualifications & Experience:

• Educational Qualification: Bachelor’s or Master’s Degree in Psychology / Social Work / Hospital Administration / Nursing or related field.
• Experience: 2–5 years of experience in patient counseling or front office role in a hospital.
• Skills Required:
• Excellent communication and interpersonal skills
• Compassionate and patient-centered approach
• Knowledge of hospital services, treatment procedures, and billing systems
• Fluency in English and local language

Key Attributes:

• Empathetic and approachable personality
• Ability to handle emotional situations calmly
• Good organizational and coordination skills
• Ethical and professional behavior at all times

phone: 9750972999

mail : hr@abiramihospital.com

Job Type: Full-time

Pay: ₹10,041.34 - ₹30,346.75 per month

Work Location: In person