Warehouse and Operations Manager

Key Responsibilities:

1. Warehouse Operations Management

• Lead and own the daily functioning of the warehouse including inbound, put-away, picking, packing, dispatch, and returns.
• Ensure all operational activities meet required SLAs, safety standards, and process adherence.
• Implement and continuously improve SOPs for each function across the warehouse.

2. TAT & Process Monitoring

• Ensure Inbound TAT (Turnaround Time) is within defined benchmarks from GRN to put-away.
• Maintain strict Outbound TAT targets to enable timely dispatch and delivery.
• Track and improve RU (Ready to Use) percentage by ensuring inventory is processed and sellable promptly.

3. Warehouse Space Utilization

• Strategically optimize warehouse layout and bin management to maximize storage and throughput.
• Monitor space usage metrics and forecast capacity needs for future scaling.

4. Ticket & Escalation Management

• Own and resolve all warehouse-related escalations from internal teams, delivery partners, or marketplaces.
• Ensure timely closure of tickets with root-cause identification and preventive actions.

5. Manpower Efficiency & Management

• Plan, train, and manage the warehouse workforce (permanent and contract).
• Drive improvements in productivity (orders handled per person) and enforce discipline, quality, and safety protocols.
• Lead staffing planning for peak sales periods, new launches, or store openings.

6. Cost Optimization

• Identify and implement cost-saving initiatives in warehousing, packaging, and logistics.
• Work with 3PLs and vendors to reduce cost per shipment while maintaining quality.
• Monitor and control usage of consumables and overheads.

7. Inventory Accuracy & Audits

• Drive cycle count processes, periodic audits, and zero-tolerance policy for shrinkage or stock discrepancies.
• Maintain >99% inventory accuracy across channels.

8. Cross-functional Coordination

• Act as a central point of contact between Supply Chain, Marketplace, D2C, Tech, Catalog, and Customer Service teams.
• Collaborate with business and planning teams for inward flow, RTVs, and seasonal planning.

Additional Requirements:

• Proficient with WMS platforms, Excel/Google Sheets, and basic reporting tools.
• Working knowledge of Unicommerce, Shopify, or similar order management tools is preferred.
• Prior experience in managing warehouse operations for fashion, lifestyle, or high-SKU businesses is highly desirable.
• Ability to work in a fast-paced, high-volume environment and build scalable processes.
• Strong problem-solving, team leadership, and data analysis skills.

Why Join TIGC?

At The Indian Garage Co., we’re building one of India’s most loved fashion brands. As the Warehouse and Operations Manager, you’ll be at the core of that engine—ensuring every order gets fulfilled quickly, accurately, and efficiently. Join a young, driven team with the opportunity to scale operations from the ground up.

Job Types: Full-time, Permanent

Pay: ₹1,800,000.00 - ₹2,000,000.00 per year

Benefits:

• Provident Fund

Work Location: In person