Warehouse Operations Manager

Location:

• 99 Caven Point Road, Jersey City, NJ 07305 （Resident）
• 1000 High Street, Perth Amboy, NJ （Normal）

Core Values of the Position:

• Monitor and audit the 3PL performance, driving service and be accountable for KPI results.
• Conduct warehouse patrols and spot checks to ensure 3PL operations comply with SOP and SLA.
• Coordinate warehouse and last-mile handovers and communicate with OC’s in-house last-mile drivers to ensure smooth transitions.

Responsibilities:

• Monitor and audit 3PL performance and driving service and be accountable for KPI results. Including daily inbound, outbound, inventory accuracy, and exception handling.
• Take charge of the communication with OC in-house last mile pick up arrangement, make sure the smooth handover between the warehouse and last mile.
• Leverage data analytics and the ticketing system to effectively monitor warehouse KPIs, proactively track anomaly reporting and resolution, and maintain close communication with BD and Customer Service on case-specific warehouse issues.
• Maintain close communication with the domestic control tower, provide real-time feedback on 3PL on-site conditions, issue timely alerts and escalate service risks. Manage and steer the 3PL according to the control tower’s directives and requirements.
• Other potential projects, such as vendor sourcing, new warehouse launches, and WMS system rollouts.
• Work closely with 3PL local team, hold regular meetings with them to review their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
• Multinational company work and cross-cultural communication experience
• Strong Microsoft office and organizational skills.
• English, both oral and written skills. Mandarin desirable
• Strong communication and coordination skills
• Experience of working in/with an outsourced service provider
• Strong KPI management and project management capabilities
• Analytical & problem-solving capability
• Detail focus and excellent teamwork spirit
• Strong self-driving and creative thinking
• Detail-oriented and good analysis skill
• High sense of responsibility
• Can work under pressure and in a challenging environment
• Eligibility to work in US on a permanent basis.