Warehouse Operations Team Leader

Job Title: Operations Team Leader

Location: Boutiqaat Warehouse, Sulaibiya – Kuwait
Department: Operations
Employment Type: Full-Time

Job Summary

Boutiqaat is looking for an experienced and detail-oriented Operations Team Leader to oversee and support day-to-day operations across warehousing, logistics, inventory, and fulfillment functions. The ideal candidate will drive team performance, ensure compliance with SLAs and KPIs, and maintain smooth coordination between inbound, outbound, and reverse logistics processes. This role requires strong leadership, analytical thinking, and a hands-on operational approach in a fast-paced e-commerce environment.

Key ResponsibilitiesInbound Operations

• Oversee timely processing of incoming products, GRN documentation, and discrepancy management.
• Coordinate with suppliers to resolve PO/invoice issues and manage rejections or failed QC cases.
• Ensure accurate closure of GRNs and alignment with quality standards.
• Collaborate with purchasing and shipping teams to confirm deliveries and maintain documentation integrity.
• Ensure proper segregation and return of expired or defective goods per policy.

Outbound Operations

• Ensure efficient order fulfillment and timely dispatch in line with FIFO protocols.
• Supervise picking, sorting, and packing teams to ensure accurate, damage-free, and timely shipping.
• Maintain packing material standards and packing station organization.
• Monitor handover to 3PL partners and resolve delays, document reconciliation, and shipment tracking.

Inventory Management

• Ensure organized, FIFO-compliant inventory movement and storage.
• Conduct cycle counts, monitor stock levels, and resolve discrepancies promptly.
• Manage segregation of damaged/expired/overstocked items and initiate proper disposal or returns.
• Lead reverse logistics efforts, ensuring accurate processing of returned products.

Logistics & Last-Mile Delivery

• Monitor and track outbound shipments, ensuring timely and complete deliveries.
• Manage return-to-warehouse operations, verifying reverse logistics accuracy.
• Assist with route optimization, shipment consolidation, and delivery efficiency.
• Supervise drivers, ensure compliance with customer service standards, and manage COD collections.

Team Leadership & Reporting

• Develop staff schedules, delegate tasks, and ensure sufficient coverage and training.
• Track KPIs, conduct performance reviews, and provide coaching to drive productivity.
• Collaborate with other departments to align operations and manage manpower needs.
• Generate reports on order fulfillment, stock movement, and team performance.
• Identify operational issues and propose or escalate solutions.

QualificationsEducation & Experience

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
• 2–5 years of operations experience, including at least 1 year in a leadership or supervisory role.
• Background in warehouse operations (inbound/outbound/inventory) is essential.
• Experience in 3PL logistics or e-commerce environments is a plus.

Systems & Languages

• Proficiency in ERP systems, WMS, inventory software, and logistics tools.
• Strong Excel skills and Google Workspace proficiency.
• English fluency is required; Arabic proficiency is an advantage.

Skills & Abilities

• Proven leadership and team management abilities.
• Excellent analytical, problem-solving, and communication skills.
• Strong attention to detail and accuracy in handling inventory and order fulfillment.
• Ability to work cross-functionally and manage external vendors or 3PLs effectively.
• High adaptability in fast-paced, high-volume operational settings.

Job Type: Full-time

Application Question(s):

• Do you have 2–5 years of experience in operations, with at least 1 year in a team leader/supervisory role?
• Have you managed warehousing, logistics, or inventory in a retail, e-commerce?
• Are you experienced with ERP, WMS, and Microsoft Excel for operations tracking?
• If you're currently working, what's your Notice Period? (If available Immediately, mention "0")
• What's your Salary Expectation?
• Are you located in Kuwait currently?