Warranty Administrator

Location: Giza, 6th of October City

Work Arrangement: Onsite

Degree Level: Bachelors

Preferred Degree: Bachelor's degree in engineering/quality or equivalent

Shape the Future of Mobility at Nissan - Launch Your Career, Drive Innovation:

At Nissan, we're not just building cars, we're revolutionizing mobility. We're a global leader with a heritage of innovation, and we're searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.

Learn more about Nissan's future here: https://www.youtube.com/watch?v=M8diaXXdtJI

We are currently looking for a Warranty Administrator to join our team at Nissan Motor Egypt. The ideal candidate will play a role in coordinating and validating warranty-related financial transactions, parts logistics, and system data maintenance. This role is essential for ensuring accurate reporting, compliance, and cost recovery, thereby supporting the organization's mission of operational efficiency, financial accountability, and customer service excellence.

Main Responsibilities:

• Facilitate payments between NMEG Finance and Dealers (eNEWS) and manage payment requests, invoice processing, and audit validations.
• Conduct audits and validations for payments received to ensure recovery from overseas manufacturing (GWS Recon).
• Responsible for loading new VINs, updating part prices, and managing FOREX data within the system.
• Provide first-level dealer diagnostic support and resolve system-related queries (ERP errors, pricing, etc.) via Support Line Tickets (SLT).
• Oversee Free of Charge (FOC) and Audio parts, manage parts scrapping, and reconcile expected vs. received duplication parts for FQI/FQA.
• Generate monthly Warranty KPI reports and weekly spending reports to track month-to-date budgets.
• Act as a key liaison between Local Suppliers, EGP Dealers, NMEG Aftersales (Procurement), Finance, and Security departments.
• Validating Warranty Start Dates (Class Code Z Claims) and overseeing approximately 1,000 claims per month.

Who We Are Looking For:

• Bachelor's degree in engineering or a relevant field with strong technical knowledge of vehicle structure and mechanics.
• 0-2 years of experience in a technical or analytical role within the automotive industry.
• Fluency in English and Arabic (Well-spoken with a strong professional vocabulary).
• Strong Data Analytics Skills: Must be proficient with MS Office applications (Excel, PowerPoint, Word) for high-level reporting.
• Proven ability to handle cross-functional communication with both internal departments and external dealers/suppliers.
• A solid understanding of dealer operations and automotive administrative processes.
• A proactive professional who is willing to carry additional responsibilities and manage broad oversight in a fast-paced environment.

Explore more here: https://www.nissanglobal.com/EN/COMPANY/LIFE_AT_NISSAN/

Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other's lives.

Giza Egypt