Warranty/Aftermarket Sales Associate

Job Summary:
We are seeking a detail-oriented and organized individual to manage warranty claims and support aftermarket parts operations. This dual-role position requires strong administrative skills, customer service experience, and technical knowledge of parts and service processes.

Key Responsibilities:

Warranty Administration:

• Process and submit warranty claims accurately and in a timely manner
• Review repair orders to ensure compliance with manufacturer warranty guidelines
• Communicate with manufacturers and vendors regarding claim status and discrepancies
• Maintain detailed records of all warranty transactions and documentation
• Track and follow up on outstanding claims to ensure prompt reimbursement
• Assist service advisors and technicians with warranty-related questions

Aftermarket Parts Support:

• Assist customers and internal staff in identifying and sourcing aftermarket parts
• Process parts orders, including receiving, stocking, and invoicing
• Maintain accurate inventory levels and perform regular stock checks
• Work with vendors to ensure competitive pricing and timely delivery
• Recommend parts and accessories based on customer needs and equipment specifications
• Ensure proper documentation and organization of parts inventory

General Duties:

• Provide excellent customer service in person, over the phone, and via email
• Collaborate with service, sales, and management teams
• Maintain a clean and organized workspace
• Stay up to date with product knowledge, warranty policies, and industry trends

Qualifications:

• Previous experience in warranty administration, parts department, or related field preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Basic computer skills and experience with inventory or dealership management systems
• Ability to multitask and work in a fast-paced environment

Work Environment:
This position may require time in both office and warehouse/shop settings.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person