Waste Water Application Specialist

JOB TITLE:
Waste Water Application Specialist

REPORTS TO: Director of Tidal Clear™

STATUS: Full time, exempt

LOCATION: remote (Midwest, California, or East Coast)

SALARY RANGE: $125,000-$140,000/year based on interview outcome and qualifications

BENEFITS: Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays

About Tidal Vision:

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We foster open, direct communication, and a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

About Tidal Vision’s Unique Work Culture:

Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.

Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

JOB SUMMARY:

The Waste Water Application Specialist will provide routine to complex field support for our water treatment solutions at customer sites and remotely. This position will be responsible for understanding customers’ needs, determining the proper solution, and delivering configured products and systems that meet the customer’s needs. The technical application specialist will have extensive conversations with end users and suppliers, to determine what success looks like for them and ultimately what value we can add for them. This role will work very closely with R&D/product development departments. This role will also be responsible for educating our sales team, our customers and other application specialists about the gained knowledge.

Essential Job Functions:

• Determine customer’s needs and priorities (carbon footprint, dosing, product price, transport cost, sludge use/disposal...) and show the value our products can bring to them and/or their customers.
• Travel to customer sites to provide product testing/troubleshooting and training on how to use our products effectively.
• Respond to on-demand technical services.
• Work closely with sales and R&D to provide insight into and training on applications/dosage rates and new service opportunities.
• Act as an internal escalation point for advanced customer related issues, for wastewater.
• Primary resource for product and application questions received by Customer Service.
• Produce case studies for internal and external use (white papers) based on the results of your own work and your collaboration with sales and the R&D department.
• Support the divisional sales team in responses to customer’s requests and developing project solutions.
• The technical application specialist will gather data to assist with product development, marketing, and commercial strategy for specific products.
• Responsible for learning and understanding all of the products available to our customers to understand technology and benefits to recommend the best product for customer applications.
• Responsible for educating our sales team, our customers and other application specialists about our products and how to use them efficiently. Share knowledge and findings with the different teams and maintain high levels of communication and collaboration.
• Collaborate with the operations team, plant managers, and all laboratory personnel, as well as business leaders.
• Attend conferences and present our products and technology.
• Travel 50-60%.

Qualifications:

• 5 years water treatment experience (industrial process water, Industrial wastewater, municipal potable water, municipal wastewater, surface water) or specialty chemical industry experience.
• Working knowledge of equipment and chemistry used in the water treatment.
• Highly analytical and able to translate findings from customer interactions into actionable steps to increase business development.
• Exceptional interpersonal skills. Able to communicate effectively with all teams in the organization while putting the customer first.
• A technical degree is preferred but not required for hiring.

Licensing & Special Requirements:

• Driver’s license and proof of insurance required by time of hire.
• The incumbent is subject to a background check.Travel (50-60% within given territory).

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Most of the work is performed at customer sites. This may include but is not limited to; wastewater treatment plants, processing areas, manufacturing sites, production sites, and more. Incumbent must be able to follow all safety standards at all sites and be able to stand, bend, sit, walk, for long periods of time. When not at customer sites, work can be completed remotely, in an office setting.

Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.