Water Restoration Technician

Water Restoration Technician

About us

RestoPros, one of the fastest growing restoration companies, is expanding in Rocky Mount-Greenville-New Bern, North Carolina!!! This is a great opportunity to join a fast-growing company from the ground up. RestoPros provides exceptional and immediate service to homeowners and business owners alike experiencing the unexpected consequences of water damage to their property. At the heart of who we are and everything we do are our core values of respect, trust, integrity, and delivering excellent customer service. RestoPros of Rocky Mount–Greenville-New Bern stands out as a premier choice, offering 'white glove' service to any customer facing the impact of water damage, mold, smoke, or fire.

Job Description

Water Restoration Technician

The Water Restoration Technician is responsible for performing top-quality water mitigation services for residential properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial construction. Success in this position requires a great attitude, strong work ethic, good communications skills, attention to detail and the desire to learn and grow with us.

Job Requirements:

● Commitment to all of our core values in providing an excellent customer experience is essential.

● Communicate effectively with customers/homeowners throughout the mitigation process.

● Perform water mitigation and restorations services in accordance with industry specifications and RestoPros protocols.

● Perform tasks associated with water mitigation projects such as demo and cleaning.

● Leave each job site clean and orderly.

● Document the mitigation process using industry-standard software and photo documentation through RestoPros systems.

● Perform daily moisture checks and drying progress, accurately documenting findings in the RestoPros system.

● Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment

● High School diploma or GED required.

Qualifications:

● Excellent customer service skills.

● Positive attitude, trustworthiness, dependability, ability to express empathy and a pleasant personality.

● Ability to work independently with minimal supervision while communicating seamlessly with the Lead.

● Growth mindset focused on continuous improvement and career development within the company.

● Strong multitasking skills and quick responsiveness to various situations.

● Experience with general construction and demolition tools and tasks.

● Ability to perform routine equipment maintenance, including logging equipment usage, ensuring equipment remains in excellent condition.

● Ability to manage systems, including data entry and documentation.

● Experience working with Xactimate is a huge plus.

● Ready and willing to work overtime, after hours, weekends and on call as needed.

● Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

● Capable of writing routine reports and correspondence.

● Reliable transportation to and from work.

● Willingness to undergo background check.

● Willingness to undergo a driving record check – must have a clean driving record.

PHYSICAL REQUIREMENTS:

● Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.

● Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)

● Able to sit, stand, and walk for prolonged periods.

● Capable of repetitive pushing, pulling, lifting, and carrying objects.

Experience:

● Water Mitigation: 1 year of experience required.

● Restoration: 1 year of experience required.

● Experience with mold, smoke and fire mitigation (Preferred)

● Construction: 1 year of experience (Preferred)

License/Certification:

● IICRC-WRT certification (Preferred)

Benefits:

Paid Time Off

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K

Professional Development Assistance (IICRC Certifications)

Job Type: Full-time

Pay: $17.00 - $21.00 per hour (based on experience and qualifications)

Bonus opportunities for on call, after hours and outstanding service!

Pay increase opportunity with relevant certification achievement.

Ability to Relocate:

● Territory: Locate/relocate before starting work (Required)

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Safety equipment provided
• Vision insurance

Work Location: In person