WDVA Veteran Benefit Enhancement Program Coordinator (VBS2), Full-Time Permanent, Olympia

Description

Veteran Benefit Enhancement Program Coordinator

Veterans Benefit Specialist 2
Full-Time, Permanent
Olympia Central Office

We are excited to announce we are now accepting applications for our Veteran Benefit Enhancement Program Coordinator (VBS2), Full-Time, Permanent position, here at our headquarters located in historic Olympia, Washington.

This position contributes to the organization’s mission by supporting success of the HCA/DSHS/ALTSA referral process
and the Veterans Benefit Enhancement Program (VBEP). It provides assistance to clients across three VBEP service
areas by coordinating veterans’ Medicaid referrals, Community Support Office (CSO) referrals, and the Gold Star
License Plate certification process.

Please Note: Work hours are typically Monday through Friday, 8:00 - 5:00 pm. This position is 100% an in office position. Time may be spent in other remote office locations, at military installations, government agencies, or other private partners. and is not telework eligible.

This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.

This position also provides veterans and their families the direct information and assistance regarding veterans’ benefits and entitlements, helping ensure individuals are connected to the resources and services available to them.

Through these efforts and its involvement in multiple business processes serving veterans and their families, the positions contributes to the agency’s commitment to “Save and Transform Lives” while supporting continuous improvement and exceptional customer service.

Duties

Some of what you'll do:

Process veteran Medicaid referrals from HCA and import into the WDVA database.
Utilize digital systems to generate, complete, and submit Federal VA claims.
Send assessments to referred clients for all referrals from HCA.
Screen completed and returned assessments for eligibility for all potential Federal VA benefits.
Mail out all needed or potentially needed Federal VA forms for applications to all potentially eligible client referrals.
Utilize digital systems to track and report claim data and information regarding referrals and applications.
Perform verification of VA Health Care Enrollment with VA Regional Medical Facilities.
Utilize ACES, VA SHARE, and VBMS for eligibility verification.
Communicate with the client utilizing in-person, phone, email, fax, or other means necessary.
Utilize and maintain spreadsheets and databases to include but not limited to, HCA database and Tyler Veteran Benefits (TVB).
Coordinate with WDVA programs and outside resources to provide information on potential eligibility for other programs or benefits.
Process Gold Star License Plate applications from the DVA License Plate email inbox, mail in applications, Gold Star Coordinator referrals, and DOL referrals.
Provide the Gold Star verification letters to clients.
Assist clients with incomplete applications.
And Much More!

*A full Position Description is available upon request*

Qualifications

Required:

Two years of experience as a Veterans Benefit Specialist 1 in state service. OR
A Bachelor's degree in business administration, public administration, counseling, social science or closely allied field, and one year of experience providing benefits information, claims or employment assistance to veterans and their family members.
Must be proficient in the English language.
Ability to communicate effectively with stakeholders, community members, partner organizations and customer groups.

A combination of education and experience may be considered on a year-for-year basis. Experience must be relevant to the position.

Preferred/Desired:
Accredited Veteran Service Organization Representative.

Special Requirements:

Must be able to pass a DSHS BCCU Background Check every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Must be able to pass criminal background check performance by the U.S. Department of Veterans Affairs (VA) and in order to become an Accredited Veteran Service Organization Representative and obtain access to VA and DOD data systems.
Must maintain regular and reliable attendance and be willing to work as needed.
Must successfully complete, within mandated timeframes, employee orientation and all other mandatory annual, in-service, and other required training.
Must become familiar and comply with all DVA policies and procedures and Collective Bargaining Agreements as applicable.
Must sign the confidentiality statement for all employees.
Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
Must be proficient in the English language and be able to read, write, speak, and understand the English language.
Must have a valid driver's license.
Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

Supplemental Information

Application Process:

Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

This position is non-represented.

Diversity, Equity, and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions regarding this announcement, program, or the agency, please contact us atrecruiters@dva.wa.gov

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