Web Merchandising Associate

Title:

Web Merchandising Associate

Location:
Washington, D.C.
Salary:
Competitive salary and benefits package based on qualifications; classified as full-time salaried; exempt and not eligible for overtime.
Reports to:
Miranda Pollock, Web Merchandising Manager

Position Overview

Tuckernuck’s Web Merchandising Associates are creative, data-driven focused on ensuring that the assortment is presented in an on-brand, clear and compelling manner that encourages customers to convert. In this role, you will be responsible for each product having the customer-facing information required to sell: description, size information, shipping, complete the look, and ensuring that everything is added to relevant collections before publishing.

You will collaborate with multiple teams (production, content, marketing, buying) on product activation. You will be responsible for tracking product conversion and sales. You will use this knowledge of your assortment to create actionable takeaways and enhance on-site presentation to market and sell products.

Core Responsibilities

• Product Activation
  • Activate products on a daily basis as dictated by the publishing strategy. This includes writing a compelling and on-brand description, adding all selling points, and product info. Coordinate meetings across buying teams to enhance product knowledge
  • Work with production team to ensure all imagery is edited, accurate, and up to standard
  • Work with other teams to resolve publishing blockers as necessary

• Consistent knowledge of products coming down the pipeline to identify movers and shakers, key brands and themes

• Optimize PDPs
  • Use Shopify data to analyze high and low-converting PDPs to identify trends, and communicate insights on what’s selling well and what isn’t.
  • You will approve PDP copy and ensure all customer-facing information is sourced and communicated effectively including:
    • Product inspiration/design vision
    • Product specs
    • Informative and compelling image order
    • Complete the Look
    • UGC management

• Inventory/Assortment knowledge and planning
  • Maintain an in-depth knowledge of top COG products, categories, and brands, stay apprised of what is coming down the pipeline
  • Stay up to date with In Stock, Not Online (ISNO) report. Resolve product activation blockers as needed and ensure timely activation.

• Respond to incoming customer experience feedback/questions and requests from team members and troubleshoot
  • This includes resolving any product-related issues, improving missing or unclear descriptions and info

Minimum Qualifications

• 1- 2 years of experience in a related role

Knowledge/Skills/Abilities

• Ability to think both creatively and analytically
• Strong writing skills
• Outstanding communication skills with a team player attitude
• Familiarity with Excel and Google Suite (sheets, slides, docs)
• Experience working with Shopify, SearchSpring, and Netsuite is a plus
• Incredible organization skills and stellar problem-solving skills with attention to detail
• Proactive nature. See something’s not working? Do some brainstorming and help fix it
• Self-starter, flexible and adaptable
• Positivity, kindness, entrepreneurial spirit
• Ability to thrive in a fast-paced, dynamic environment
• Eagerness to learn each day

Tuckernuck Core Values
The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

• Teamwork Makes the Dream Work
• Find the Fun
• Stay Authentic
• Respect
• Entrepreneurial Spirit
• Start Strong & Finish Strong
• Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.