Website Accounts & Delivery Coordinator

Title: Website Accounts & Delivery Coordinator
Location: Plot No: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
Working Hours: 9:00 am – 5:00 pm EST (7:00pm to 3:00am PKT)
Job Nature: Permanent, Onsite, Full-time (40 hours per week)

About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:
As a Presence Accounts & Delivery Coordinator, you will play a key role in delivering award-winning websites that help our clients grow their businesses online. In this role you will own the full delivery cycle of each website - ensuring projects move smoothly from intake to launch, bridging communication across SEO, Design, Development, Customer Success teams and the customer. Through thoughtful coordination, you will ensure every website we launch is not only visually aligned with the brand, but also built to drive engagement, boost conversions, and deliver a seamless customer experience. This is not an entry-level role and requires proven expertise in managing customer accounts, end-to-end website experiences, UX, Project Management, ideally within an agency environment.

Key Responsibilities

Project Coordination & Delivery

• Manage the entire website delivery timeline - from client intake to final launch.
• Maintain alignment across Design, Development, and SEO teams by running structured standups, check-ins, and milestone reviews.
• Anticipate blockers, manage dependencies, and keep all stakeholders, including the customer, informed with clarity and consistency.
• Track tasks, tickets, and feedback through tools like Jira and Zoho to ensure accountability and velocity.
• Coordinate QA, DNS updates, and launch readiness - confirming all technical handoffs are complete.

Client Communication & Expectations

• Serve as the primary point of contact for clients throughout the build process.
• Lead kickoff and discovery calls to translate client requirements into actionable tasks for production teams.
• Provide regular status updates, flag delays early, and deliver polished website delivery presentations at completion.
• Facilitate feedback loops between clients and internal teams, ensuring changes are captured accurately and managed within scope.

Operational Excellence

• Maintain dashboards and documentation that support transparency and repeatability.
• Partner with leadership to refine processes that improve delivery efficiency and client satisfaction.
• Ensure websites meet quality standards (visual alignment, UX best practices, and performance) before client review or go-live.

Technical Responsibilities
(Not hands-on — but must understand the moving parts well enough to coordinate effectively)

• Working knowledge of WordPress + Elementor to navigate builds, verify progress, and QA deliverables.
• Basic understanding of DNS, domains, MX records, and how they fit into website deployment.
• Awareness of SEO fundamentals (page indexing, Core Web Vitals, schema readiness) to facilitate proper team collaboration.
• Familiarity with multiple CMS platforms (e.g., Wix, Squarespace) to communicate intelligently with clients using different systems.
• Comfort with AI-assisted tools for task management, QA automation, and content summarization.

Soft Skills

• Proven ability to manage cross-functional teams in a fast-paced digital or SaaS environment.
• Excellent communication and documentation - capable of translating technical terms into client-friendly updates.
• Highly organized, deadline-oriented, and comfortable managing multiple concurrent projects.
• Growth mindset — actively looks for ways to improve processes and delivery systems.
• Passion for the health, wellness, and fitness industry.

Experience

• At least 2 years of working experience in project or account management within a digital agency or web production environment.
• Demonstrated success delivering website projects on time, on scope, and within quality standards.
• Proficiency with project management tools (Jira, Zoho, or equivalent).
• Familiarity with Slack/Teams, and MS365 for collaboration.

What we Offer

• Competitive salary package based on experience
• Comprehensive Group Health and Life Insurance
• Gratuity
• EOBI
• Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance
• Paid time off (Annual, Sick, Casual, Bereavement, Parental)
• Quarterly fun event
• Staff recognition programs
• Staff training programs
• Career progression. We have a long-standing history of promotion from within
• An enriched workplace culture that supports growth, development, and, most importantly, having fun!

Please note that those who meet the qualifications for the position will be contacted directly. We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.