Weekend Part-Time Night Auditor

Overview
Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure seamless overnight operations at our vibrant hotel or resort. In this pivotal role, you will serve as the first point of contact for guests arriving during the night, manage front desk responsibilities, and uphold exceptional guest services while maintaining accurate financial records. Your proactive approach will contribute to a welcoming environment and smooth overnight functioning, setting the tone for guest satisfaction and operational excellence.

Duties

• Oversee nightly front desk operations, including check-ins, check-outs, and guest inquiries with professionalism and warmth.
• Conduct detailed nightly audits of all financial transactions, ensuring accuracy in billing, reservations, and account balances.
• Manage multi-line phone systems to answer guest calls promptly, providing information or directing inquiries to appropriate departments.
• Maintain security protocols by monitoring CCTV surveillance and conducting safety checks of the premises during overnight hours.
• Prepare comprehensive shift reports, incident logs, and audit documentation to ensure seamless communication with daytime staff.
• Handle guest requests and resolve issues efficiently to foster positive guest relations and uphold high standards of customer service.
• Verify room occupancy and update reservation systems accurately to reflect current status.
• Assist with administrative tasks such as balancing cash drawers, processing payments, and managing guest accounts.

Skills

• Strong background in hospitality management with experience in hotel operations or resort environments.
• Excellent customer service skills with a friendly demeanor and a focus on guest satisfaction.
• Bilingual or multilingual abilities are highly desirable to communicate effectively with diverse guests.
• Proficiency in hotel management software and multi-line phone systems is essential for efficient operations.
• Knowledge of night audit procedures, front desk operations, and guest services best practices.
• Exceptional phone etiquette and communication skills to handle guest inquiries professionally.
• Ability to work independently during overnight shifts while maintaining alertness and attention to detail.
• Experience in hotel or hospitality industry roles that emphasize guest relations and security protocols. Embark on a rewarding career where your enthusiasm meets professionalism! We value energetic individuals committed to delivering outstanding hospitality experiences around the clock. Join us in creating memorable stays for our guests while advancing your skills in a lively, supportive environment!
• Flexible and willing to work additional shifts, including AM and PM shifts, as business needs require.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount
• Free parking

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person