WFH Customer Service Representative

Looking for a Work From Home Opportunity? We have WFH Customer Service Representative positions available for Minnesota based applicants. At The Connection, we partner with a wide variety of well-known companies and industries to provide exceptional customer service and support. We have a new class starting for Minnesota based candidates. Applicants MUST reside in Minnesota.

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:

• High School Diploma or equivalent
• More education or experience may be beneficial
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with computers, especially with CRM software
• Strong typing skills‚ ability to type 20+ WPM
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Adaptability and accountability
• Candidates MUST reside in Minnesota to be eligible for this client opportunity
• Bilingual candidates in Hmong or Somali a plus

The Equipment You will Need

• Your own Windows-based PC computer with the required technical specifications (Chromebooks and Macs are not compatible)
• Hard-wired, high speed internet >9 mpbs (check yours at Speed.com)
• A dedicated telephone (landline) or smart phone/device is required at all times during employment
• USB Headset
• Video Camera

We offer work from home opportunities, paid online training, medical, dental, life insurance, 401k plan options, paid time off and competitive pay. If you are looking for a work from home opportunity apply today!

The Connection is an EEO/Affirmative Action Employer M/F/D

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Work from home

People with a criminal record are encouraged to apply

Application Question(s):

• Please enter the zip code in which you live and work.

Location:

• Minnesota (Required)

Work Location: Remote