White goods Technician (Home service)

Department: Home Delivery

Title: White goods Technician (Home service)

Reports to: Home delivery Supervisor

• Roles and Responsibilities:

1. Repair defective white goods items (ex. Refrigerators, washing machines, Air Condition cookers…etc) according to the working instructions for home services.
2. Re-install defective items at customer’s place after repair.
3. Order the spare parts required for repairing the item according to the working instructions.
4. Control the consumption of the spare parts at his custody.
5. Maintain good relation with the supplier to timely resolve the pending cases.
6. Responsible for product handling while pulling out / delivery to customer’s place.
7. Prepare home visit report for all the executed visits.
8. Preparing charge estimate for out of warranty and miss-use cases.
9. Prepare technical reports for defective items to be signed by the senior technician.
10. Collect money from customers for chargeable cases and submit them at the point of sales according to the company procedures.
11. Drives the white goods home services vehicle.
12. Assure the implementation of the services SOPs in his daily activities

Responsible to achieve the services KPIs of his area of work.

• Skills and Qualifications

• Valid driver's license and iqama
• Honesty / Integrity & Disciplined.
• Holding Diploma degree in electronics or equivalent
• Minimum of 2 years’ experience in WG products repair preferably in authorized service centers.
• Age between 24 and 32 years with no health limitation.
• Hard working and team player.
• High ownership towards work-space.
• Customer oriented.
• Communicate in Arabic and/or English Language