Field Service Engineer

Overview
We are looking for an experienced IT Field Service Technician to provide end-user support across Windows and macOS environments. The role involves troubleshooting hardware/software issues, managing IT assets, and delivering excellent on-site and remote support.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and peripherals.
• Troubleshoot and resolve OS/application issues (Windows & macOS).
• Handle escalated issues from Level 1 support.
• Install, configure, and maintain end-user equipment/software.
• Manage IT assets, inventory, and equipment disposal.
• Log and track tickets, prepare service reports, and analyze performance data.

Requirements

• 3+ years in IT support/field service.
• Strong knowledge of Windows & macOS troubleshooting.
• Proficiency in Microsoft Office (Excel for reports/analysis).
• Experience with Active Directory, DNS, DHCP (preferred).
• Excellent communication and problem-solving skills.
• Familiarity with ticketing/ITSM tools (e.g., ServiceNow).

Nice to Have

• Certifications: CompTIA A+, Network+, ITIL.
• Ability to lift/move equipment (up to 50 lbs).
• Flexible to work extended or on-call hours.

Job Type: Contract
Contract length: 12 months

Pay: ﷼5,000.00 - ﷼6,000.00 per month

Application Question(s):

• Please mention your current residential status and visa duration if applicable.

Experience:

• Desktop/IT Support both Windows and Mac: 3 years (Required)

Location:

• Riyadh (Required)