Workforce Development Manager

Job Summary
The Workforce Manager is responsible for overseeing daily operations and supervising staff to assist individuals in meeting contracted benchmarks, including finding and retaining employment. This role supports El Barrio's mission to prepare unemployed and underemployed individuals for promising career paths while helping employers build and retain a productive workforce. The Workforce Manager is tasked with building a cohesive, quality-driven team and supervising staff in their daily job activities, ensuring that each team member's work positively impacts the entire team.

Job Qualifications

• Minimum 5 years of experience in the field of workforce. May substitute a Bachelor’s degree and one year of experience.
• A minimum of 3 years of relevant experience working directly with clients facing employment challenges.
• At least 2 years of experience engaging with low-income populations.
• Three (3) years of progressive leadership experience effectively leading teams who work collaboratively and independently.
• Proficiency in Microsoft Office Suite, electronic databases, and virtual learning tools.
• Ability to travel to various facilities and attend meetings autonomously. Reliable transportation is essential.
• A flexible schedule required to accommodate after-hours work needs, training sessions, and meetings.
• Bilingual proficiency in oral and written is required.
• Knowledge of Temporary Assistance for Needy Families (TANF) and the Workforce Innovation and Opportunity Act (WIOA) preferred.

Job Duties & Responsibilities

• Coordinates and implements job processes that align with program outcomes and goals.
• Collaborate with the Coordinators to monitor staff performance, recognizing strengths and addressing areas that need improvement while fostering the professional development of all staff members.
• Ensure that all staff adhere to organizational policies and procedures while exercising sound judgment to comply with internal audits and external funder requirements. This includes maintaining accurate attendance records and case note reporting through the database management system, as well as identifying and resolving issues that require immediate attention.
• Conduct regular meetings with team members to discuss performance, celebrate individual achievements, and identify areas for improvement.
• Effectively manage staff in a hybrid and mobile work environment.
• Engage with funders to confirm that all contractual services are being delivered. Thoroughly understand and implement all aspects of multiple simultaneous contracts, grants, and performance objectives.
• Collaborate with Quality Assurance on internal process audits to enhance program effectiveness and outcomes for job seekers. Ensure service quality by adhering to program policies and procedures, as well as contract and funder requirements when developing processes or improvements.
• Create, review, and approve invoices and reports to funders, ensuring the completeness and accuracy of all information.
• Actively participate in the staff selection process, onboarding, and provide continued educational support and training for all new hires. Facilitate ongoing performance reviews and offer guidance to all staff.

About The Centers
The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.

Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.