Workforce Programs Analyst

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Workforce Programs Analyst
Job Title: Data Analyst IV
Agency: Dept of State Health Services
Department: Workforce Operations
Posting Number: 15156
Closing Date: 04/08/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Range: $5,425.33 - $7,080.00
Pay Frequency: Monthly
Salary Group: TEXAS-B-24
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1100 W 49TH ST (RDM)
Other Locations:
MOS Codes: 0231,0239,0271,0291,2652,2659,6046,6049,8051,8825,8846,8850,14N,14NX,15AX,16KX,181X,182X,183X,1D7X1
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The Workforce Programs Analyst works in the Operations Division and supports the agency by helping leaders understand and use workforce data to make informed, data‑driven decisions. In this role, you will collect, analyze, and interpret employee and workforce information to identify trends, forecast staffing needs, and recommend improvements that support overall organizational performance.

A major part of the role involves working closely with HHS Human Resources (HR) Reporting and the DSHS Workforce Operations program area to create and maintain HR reports, dashboards, and SharePoint sites that visualize key workforce metrics. You will ensure the accuracy of data, identify gaps or inconsistencies, and translate complex information into clear reports and briefings used by senior leadership.

You will serve as a subject matter expert on workforce data and support system-related projects. This includes analyzing datasets to identify trends or concerns, discussing findings with program leaders, and helping identify new or emerging patterns in workforce behavior. As part of this work, you will prepare flowcharts, tables, and other materials that support coding, testing, and automation efforts. You will also advise on data quality, extraction, and compilation.

Essential Job Functions (EJFs):

EFJ 1: (40%) Works with HHS HR Reporting to create, amend, and discontinue custom and recurring HR reports; Validates and conducts analyses to ensure data meets customer needs; Interprets reports, identifies data gaps, errors, or inconsistencies, determines the appropriate content and relationships to achieve validated data results, and completes data trend analysis; Develops processes to review, interpret, and simplify data reports extracted from CAPPS HCM PeopleSoft/Oracle; Reviews and analyzes reports from relational databases; Prepares executive and senior level management reports and briefings.

EFJ 2: (30%) Serves as a subject matter expert for workforce and HR-related data analysis; Analyzes and interprets data sets and query results using data analytics techniques to identify trends and areas of concern, gaps, or anomalies. Consults with program area leadership and HHS HR Reporting to identify new developments in data trends.

EFJ 3: (25%) Serves on project groups for development, modification, and upgrades to CAPPS HCM and the Career Center. Collaborates with HHS HR Reporting to develop project documentation including system and user acceptance testing plans, test scripts, use cases, and data exchange documentation that captures the current and future states of the data exchange functions. Develops and maintains functional and technical specifications via the preparation of detailed flowcharts, tables, reports and other materials for coding, testing, and documenting automated systems. Serves as a subject matter expert on data integrity, extraction and compilation. Participates in agency-wide programs and initiatives administered through BSP as needed. Cross-trains on other BSP functions.

EFJ 4: (5%) Other duties as assigned include but are not limited to actively participating in a supporting role to meet the agency's obligations for disaster response, recovery, or Continuity of Operations (COOP) activation.

Knowledge, Skills and Abilities (KSAs):

Knowledge of data visualization tools such as Tableau, Microsoft Power BI/Automate, or similar programs used for large workforce related data sets; how to gather information about workforce data for specialized positions; HR analytics, trend analysis, and forecasting tools; HR Cloud Software Solutions (SAP, Peoplesoft, Workday, etc.) at a user or system administrator level; compensation/benchmarking tools; data processing practices and theory; building, implementing, and analyzing surveys and backend data extraction.

Skill in utilizing database management systems such as Sybase, Oracle, and SQL Server/SQR query tools, data visualization tools such as Tableau and HR/Workforce systems for people management; planning, scheduling and prioritizing work assignments; written and verbal communications. Advanced skills in utilizing Microsoft Office Suite of products, especially Microsoft Excel (pivot tables, VLOOKUP, power query, data validation, etc.).

Ability to prepare ad hoc reports; analyze complex procedures and data; evaluate technical data and develop logical conclusions; prepare and present comprehensive reports and recommendations in written and oral form; communicate, coordinate and gain rapport with external and internal business partners; perform detailed work accurately and in accordance with standards; meet deadlines and work on projects with changing priorities; draft concise reports, with visual representations; extract, organize, quality check and manage datasets.

Registrations, Licensure Requirements or Certifications:

Certification in one of the areas listed below or an equivalent HR data analytics certification is required.

• Certification in Data Analytics from Human Resources Certification Institute
• People Analytics Specialty Credential from Society for Human Resource Management
• People Analytics for HR from Human Capital Institute

Initial Screening Criteria:

The criteria listed below must be included in the work history on your application:

• Bachelor’s degree in Data Analytics, Human Resources, Business Administration, or related field. Four years of work experience performing HR or workforce data analysis may be substituted for the degree requirement.
• At least three years of experience working in HR, workforce programs, or a related analytical environment.
• Experience with Microsoft Excel (pivot tables, VLOOKUP, Power Query, data validation).
• Experience using data visualization tools such as Tableau or Power BI to create dashboards and reports.
• Experience running queries in HR or people management systems (e.g., PeopleSoft/CAPPS HCM, SAP, etc.) preferred.

Additional Information:

• Candidates will be required to complete a skills test as part of the interview process.
• DSHS offers a hybrid work schedule to eligible employees. If the role requires onsite work, manages staff, or is a designated support role, you will be required to work in the office five days per week. All other positions may work a hybrid schedule that consists of two days in the office/three days work from home one week and three days in the office/two days work from home the following week. This schedule would alternate weekly to form a 2/3 – 3/2 hybrid schedule. Telework eligibility and days would be decided by the supervisor and discussed with the selected candidate.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form