Workplace Services Lead

The Workplace Services Lead oversees daily office operations, to ensure tasks are completed efficiently and services run smoothly, maintaining a high standard of facilities, supporting employee needs, managing the operations budget, and helping improve processes for better efficiency. The role also contributes to broader workplace plans by aligning daily work with the company’s overall goals.





Requirements

Key Responsibilities
1. Cost Efficiency Oversight:
● Must maintain all cost efficiency initiatives related to utilities, including setting targets for electricity unit consumption and monitoring performance.
● Manage strategies for fuel and generator efficiency, ensuring optimal usage and cost control.
● Supervise petty cash handling and reconciliation processes, ensuring compliance and accuracy.

2. System & Technology Management:
● Manage procurement and inventory management processes, ensuring efficient supply chain and resource availability.
● Oversee the internal ticket system, implementing improvements for faster resolution and better user experience.
● Evaluate and recommend new workplace technologies to enhance operational efficiency.

3. Events & Travel Program Management:
● Maintain all aspects of company event planning and execution, ensuring successful delivery.
● Manage the employee travel program, including policy adherence, vendor relationships, and cost optimization.
● Plan, book, and manage travel arrangements for employees, including flights, accommodations, and transportation.
● Develop and enforce travel policies to ensure cost-effectiveness and compliance.

4. Operational Leadership:
● Supervise all operational aspects of workplace management and enhancement, ensuring high standards.
● Lead operational readiness planning for various scenarios, ensuring business continuity.
● Manage and lead the conduct of firefighting drills and other safety programs, ensuring compliance and employee safety.

5. Team Development & Feedback:
● Manage feedback loops for the admin team, identifying areas for improvement and addressing concerns.
● Identify and arrange necessary training and development programs for the workplace team.
● Ensure the workplace team consistently embodies and promotes the organization's core values.

Qualifications and Skills Education and Experience
● Bachelor's or master's degree in facilities management, business administration, or a related field.
● 4-5 years of experience in managing workplace operations or facilities, with at least 2-3 years in a leadership role, showing increasing responsibility in leading teams and managing operations.

Key Skills
● Leadership and team management skills: Must pertain the ability to effectively lead, encourage, and manage a team of workplace professionals.
● Strong understanding of finances: Able to manage budgets, understand how operational decisions affect costs, find ways to save money, and ensure careful spending in workplace services.
● Excellent operational management abilities: Must have expert knowledge in overseeing daily workplace operations, making processes better, setting up efficient workflows, and ensuring all facilities and support services are delivered smoothly and effectively.
● Strong problem-solving skills: Able to identify complex workplace challenges, figure out why they are happening, create good solutions, and put fixes in place to keep improving workplace services. Technical Skills
● Proficiency in MS Office Suite (Word, Excel, Outlook) and workplace management software for managing facilities.
● Familiarity with software or systems used for managing purchasing processes and tracking inventory levels for office supplies and equipment.
● Competent in analyzing operational data, identifying trends, and creating clear reports for decision-making.

Benefits

● Competitive salary and benefits package.
● A collaborative, inclusive, and dynamic workplace culture.
● Opportunities for professional growth and skill development.
● Access to wellness programs and employee perks.