Workshop Team Leader

Ali & Sons is a leading automotive organization renowned for delivering excellence, precision, and customer satisfaction across its operations. We are currently seeking a proactive and technically strong Team Leader – Workshop Operations to support workshop efficiency, mentor technicians, and ensure repairs are completed to the highest quality and manufacturer standards.

The Team Leader plays a vital role in coordinating daily workshop activities, supporting technicians, and acting as a technical and operational link between Technicians, Service Advisors, and Workshop Management. This role ensures smooth workflow, productivity, quality control, and compliance with safety and manufacturer procedures.

Key Responsibilities

• Assist in the effective allocation of work orders to individual Technicians.
• Ensure Technicians accurately clock on and off for individual work operations.
• Monitor repair progress to ensure jobs are started and completed within agreed timelines.
• Liaise with Service Advisors to ensure all necessary job-related information is clearly communicated.
• Ensure Technicians remain productive and efficient during working hours.
• Review work orders for clarity and completeness, seeking clarification when required.
• Ensure alignment between work orders and customer, warranty, retail, and internal requirements.
• Remain consistently available to support, guide, mentor, and advise Technicians.
• Take ownership of repeat repair cases and ensure their prompt and effective resolution.
• Assess customer concerns through inspections, road tests, or other diagnostic methods when required.
• Ensure Technicians strictly follow workshop manuals and manufacturer procedures.
• Ensure correct and safe use of tools and equipment at all times.
• Translate customer concerns into clear and actionable technical instructions for Technicians.
• Liaise with manufacturers for technical support and reporting obligations.
• Promote safety, environmental responsibility, and protection of customer property.
• Assist Technicians in accurately recording all work performed and defects identified during service or repair.
• Conduct quality checks where applicable and sign off the QC section on work orders, or clearly identify areas requiring further assessment.
• Report work quality, tooling, and resource-related issues to the Workshop Manager in a timely and objective manner.
• Minimize lost time through an organized and disciplined approach and accurately record and report such instances.
• Support Service Advisors during diagnostics or vehicle handover when required.
• Carry out any other duties reasonably assigned by senior management to support business objectives.

Qualifications & Experience

• Qualified and experienced Automotive Technician with minimum 4 years of experience.
• Strong technical knowledge and hands-on workshop experience.
• Positive work attitude with the ability to work largely without supervision.
• Strong ability to prioritize tasks without compromising quality.
• Fair-minded, professional, and objective in decision-making.
• Good verbal and written communication skills.
• Valid driving license.

Why Join Us?

• Join a reputable and well-established automotive group.
• Work in a structured, safety-focused, and performance-driven environment.
• Opportunity to take on a leadership-support role while utilizing your technical expertise.
• Continuous learning and career growth opportunities.
• Competitive remuneration and benefits aligned with experience.

Job Type: Full-time