Youth Services Coordinator - Hillcrest

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at 11 facilities across San Diego County.

POSITION SUMMARY

Under the direction of the Youth Services Manager, the Hillcrest Youth Center (HYC) Coordinator will fulfill The Center's mission through the development, implementation, and coordination of a broad array of activities and services for LGBTQIA+ youth at The Center's youth drop-in Center in Hillcrest.

PRIMARY ROLES & RESPONSIBILITIES:

• Coordinate youth programming: including activities, events, and supportive services for clients of the Youth Centers.
• Collaborate with the Youth Services team and other internal departments (Facilities, IT, Development, etc.) to ensure the center is fully operational, safe, and well-supplied.
• Partner with both internal teams and external organizations (e.g., SDPL, San Ysidro Health, UCSD PHAM, SAY San Diego, etc.) to create programs that increase youth access to essential services (e.g., behavioral health, sexual health and wellness, family support, Black and Latinx services).
• Build and maintain strong relationships with key stakeholders, including community groups, schools, youth-serving organizations, families, and youth.
• Serve on and attend youth-focused advisory boards as appropriate.
• Lead the recruitment, selection, onboarding, and support of volunteers for youth center programs and events.
• Support the Youth Services Manager in conducting outreach and developing partnerships with educational institutions (K–12 schools, colleges, universities), healthcare providers, social service agencies, and other youth-serving organizations.
• Assist in achieving all contract goals and objectives related to the youth center's programs and services.
• Respond promptly and appropriately to crisis situations in accordance with organizational protocols, always prioritizing the safety and well-being of youth and families.
• Ensure accurate and timely completion of case notes, documentation, and reporting requirements.
• Represent The Center at community activities, outreach events, and partner meetings, as assigned by Center leadership.
• Oversee the youth center's social media presence, including content creation, curation, and scheduling.
• Facilitate tours of the youth center and provide support for development initiatives, including donor engagement activities.
• Provide direct client support, including case management and referrals to both internal and external services.
• Support the Youth Services Manager with budget development, expenditure tracking, and ordering food, supplies, and other program resources.
• Attend all required agency trainings, team meetings, and professional development sessions.
• Perform other duties as assigned in support of The Center's mission and the youth center's operations.

Required Qualifications:

• Professional Experience: 1 year of professional experience in a program coordinator, event management, or customer service role.
• Professional Skills: Critical thinking, verbal communication, active listening, and empathy. Organization and documentation skills
• Technical Skills: MS Office Suite.
• Language Skills: English.

Preferred QUALIFICATIONS:

• Education/Experience: Undergraduate degree.
• Professional Experience: 2-3 years prior experience working with LGBTQIA+ youth, case management experience, or social services experience.
• Technical Skills: Microsoft software proficiency-Word, Excel, Teams, and Outlook. Proficiency using social media: Instagram and Facebook.
• Language Skills: Spanish.
• Other Qualifications: Knowledgeable about current issues/trends related to the LGBTQIA+ community and others who are historically marginalized.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00 - $24.12 per hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.