Abrar Admin

Agay Barho!

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 Our client Zaz Logistics is looking for a Call Center Supervisor - Customer Service Leadership in Lahore
 
 
 Zaz Logistics is seeking a dedicated Call Center Agent to serve as the primary liaison between the company and its current as well as potential customers. This role requires effective handling of a wide range of customer inquiries, complaints, and issues with a strong focus on customer satisfaction. The ideal candidate embraces ownership in resolving problems, demonstrates excellent communication skills, and actively engages customers to foster positive experiences. Managing a team of 10 agents, the Call Center Agent will lead efforts to maintain high service standards and meet key performance targets.
 
 
 The successful candidate will perform a variety of tasks including handling large volumes of outbound calls, following structured communication scripts, identifying customer needs, and providing timely resolutions or alternatives. Additionally, the ability to spot opportunities for upselling products and building strong, sustainable relationships is critical. This role demands a proactive approach to customer support, attention to detail in documentation, and consistent achievement of both individual and team goals within a dynamic work environment.
 
 
 
 Responsibilities
 
 
 
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 Manage and execute a high volume of outbound calls efficiently while adhering to call center protocols.
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 Follow established communication scripts closely when addressing various customer topics to maintain consistency.
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 Identify and assess customer needs, clarify any uncertainties, research issues thoroughly, and deliver effective solutions or alternatives.
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 Recognize and act on opportunities to upsell products or services to existing customers during interactions.
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 Build and maintain sustainable relationships with customers by providing exceptional service and going beyond standard expectations.
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 Accurately record all customer interactions and relevant information in the call center database in a clear and organized manner.
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 Collaborate with and manage a team of 10 call center agents, providing guidance and support to meet collective and individual performance targets.
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 Set priorities, manage time effectively, and multitask to balance customer needs with call center demands.
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 Continuously monitor personal and team performance against qualitative and quantitative goals to ensure service quality and efficiency.
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 Adapt communication style to suit different customer personality types and situations, maintaining a customer-focused approach.
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 Promote a positive work environment that encourages team collaboration, motivation, and professional development.
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Call Center Supervisor - Customer Service Leadership - TJ / 1849638

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 Our client Fulcrum Pvt Ltd is looking for a Loss Data Analyst - Risk Management in Banking in Karachi
 
 
 Fulcrum Pvt Ltd is seeking a Loss Data Management Officer with strong expertise in data analysis and risk assessment to join our team in Karachi. The successful candidate will oversee the collection, management, and analysis of loss-related data, including fraud, transaction errors, and operational losses within the banking sector. With a critical role focused on loss prevention strategies, this position requires a professional capable of accurately interpreting complex datasets to support effective risk control and informed decision-making. The officer will manage a small team of one person and collaborate closely with various departments to ensure data integrity and correct loss reporting processes.
 
 
 This role demands a detail-oriented individual with advanced skills in Excel and a solid understanding of loss data reporting. The Loss Data Management Officer will prepare comprehensive reports for management and audits, identifying loss trends and their root causes. Candidates must have a bachelors degree in finance or business and a minimum of five years experience in banking, risk management, or data analysis. The position offers full-time employment in Karachi and requires strong coordination and communication skills to resolve issues across branches effectively.
 
 
 
 Responsibilities
 
 
 
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 Collect and maintain accurate loss and fraud data from multiple branches to establish a reliable database for analysis.
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 Analyze loss data trends rigorously to identify root causes and patterns that contribute to operational and transactional losses.
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 Prepare detailed and clear loss data reports for senior management and audit teams, highlighting critical findings and risk areas.
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 Ensure all loss data is properly documented and validated to maintain integrity and reliability for decision-making processes.
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 Develop and implement loss prevention strategies by collaborating with risk management and operational teams.
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 Manage a team of one to support data collection, validation, and reporting activities efficiently.
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 Coordinate with internal departments including audit, compliance, and branch operations to address and resolve data discrepancies and fraud issues.
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 Utilize advanced Excel functions and analytical tools to enhance data analysis and reporting accuracy.
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 Monitor and review existing data management procedures, recommending improvements to streamline operations and reduce loss risks.
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 Support risk control measures by providing timely insights derived from comprehensive loss data assessments.
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Loss Data Analyst - Risk Management in Banking - TJ / 1848176

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 Our client Agay Barho is looking for a Executive Assistant to CEO in Karachi
 
 
 The Executive Assistant acts as the CEO's right hand, ensuring smooth daily operations and effective management of the executive office&rsquo;s logistical needs. This role does not involve managing a team but requires independent initiative and a strong follow-up approach to track ongoing tasks and projects. Fluency in both written and spoken English is essential. Exceptional communication, interpersonal abilities, and attention to detail are critical to successfully coordinating complex meeting schedules, travel itineraries, and confidential documents. The successful candidate will contribute significantly to the CEO&rsquo;s operational efficiency, enabling strategic focus on key business matters.
 
 
 
 Responsibilities
 
 
 
 Key Responsibilities
 
 
 CEO Support &amp; Calendar Management.
 
 
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 Manage CEO&rsquo;s schedule, meetings, travel, and priorities
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 Prepare meeting briefs, summaries, and follow-up trackers
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 Filter calls and correspondence
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 Ensure timely follow-up on commitments
 
 
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 Business &amp; Administrative Management
 
 
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 Draft professional emails and correspondence
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 Coordinate with internal teams and external stakeholders
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 Track deliverables across departments
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 Prepare presentations and reports
 
 
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 Microsoft Excel &amp; Reporting
 
 
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 Create and manage dashboards
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 Maintain financial trackers and project sheets
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 Perform data analysis and generate summaries
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 Organize MIS reporting
 
 
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 AI &amp; Productivity Tools
 
 
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 Use ChatGPT effectively for drafting, structuring, summarizing, and
 
 
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 research
 
 
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 Automate repetitive tasks using AI where applicable
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 Improve workflow efficiency using digital tools
 
 
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 Confidential &amp; Strategic Work
 
 
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 Handle sensitive documents
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 Maintain discretion in business and personal matters
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 Assist in research for investments, projects, and negotiations
 
 
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 Required Skills &amp; Qualifications
 
 
 
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 Master&rsquo;s degree in Business Administration, Management, or a related field
 
 
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 (preferred).
 
 
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 Minimum 3&ndash;5 years experience as Executive Assistant / Senior PA
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 Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP,
 
 
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 dashboards)
 
 
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 Excellent written and spoken English
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 Experience using ChatGPT or AI tools for business purposes
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 Strong organizational and follow-up skills
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Executive Assistant to CEO - TJ / 1848462

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 Our client IMLaw Associates is looking for a Accounts &amp; Tax Assistant in Karachi
 
 
 IMLaw Associates is seeking a diligent Accounts &amp; Tax Assistant with at least one year of experience in tax compliance and return filing. This role demands a candidate who is proficient in managing accounts payable and receivable, performing bank reconciliations, and supporting tax filing and compliance activities. The ideal candidate will have practical experience using the FBR IRIS system for Income Tax and Sales Tax returns, as well as familiarity with the SRB Sales Tax Return portal. Attention to detail and accuracy are critical to ensure all financial data is collected, organized, and prepared correctly for timely tax filings. This position does not involve managing a team but requires strong independent work capabilities and a methodical approach to financial reporting and bookkeeping tasks.
 
 
 The role also emphasizes foundational accounting skills, including ledger scrutiny, account reconciliation, and the preparation of working papers. Candidates should be comfortable working with accounting and tax preparation software to enhance efficiency and accuracy. Strong communication and organizational skills are necessary to meet compliance deadlines and support audit processes. This position offers the opportunity to work in a dynamic legal consultancy environment, providing essential accounting and tax assistance to meet statutory and regulatory obligations effectively.
 
 
 
 Responsibilities
 
 
 
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 Prepare and maintain accurate records of accounts payable and accounts receivable transactions.
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 Perform bank reconciliation regularly to ensure financial data consistency.
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 Assist in the preparation and filing of Income Tax Returns and Sales Tax Returns using the FBR IRIS system and SRB Sales Tax Return portal.
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 Collect, organize, and validate financial data to guarantee precise tax filings and compliance with regulatory standards.
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 Conduct ledger scrutiny and reconcile accounts to identify discrepancies and resolve them promptly.
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 Prepare working papers that support the figures in accounts and ensure compliance with accounting standards.
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 Support financial reporting activities by compiling necessary data and preparing reports as required.
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 Use accounting and tax preparation software to complete bookkeeping and tax filing tasks efficiently.
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 Assist in audit preparation by gathering relevant documentation and responding to audit inquiries.
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 Ensure all tax filings are completed within required deadlines to maintain compliance with tax authorities.
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 Maintain confidentiality and integrity of financial information, following company policies and regulatory requirements.
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 Stay updated on changes in tax laws and regulations to ensure compliance and inform process improvements.
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Accounts & Tax Assistant - TJ / 1818844

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 Our client AZAH is looking for a Social Media Manager in Lahore
 
 
 AZAH is seeking a talented Social Media Manager to lead all social media activities and website content management. This position requires a dynamic individual with strong creativity and communication skills to develop engaging social media strategies, grow and manage Instagram and Facebook platforms, and expertly oversee the companys Shopify store. The ideal candidate holds a Bachelors or Masters degree in Marketing, Business, Media, or a related field, and brings at least four years of proven experience in social media management, preferably within the fashion or retail industry. The role demands a hands-on professional capable of coordinating with creative teams, planning and executing impactful campaigns, and continuously improving reach and engagement across digital channels. Although this role does not involve managing a team, the successful candidate will take full ownership of social media performance and content execution.
 
 
 The Social Media Manager is responsible for crafting and delivering compelling content that resonates with the target audience. This includes assisting in photoshoots and video shoots to ensure all marketing materials align with brand objectives. Beyond social media, this position includes maintaining and updating the company website to provide a consistent brand experience. Monitoring performance metrics and analyzing insights shape future content and campaigns to maximize impact. The candidate will also manage the Shopify store professionally, ensuring seamless user experience and alignment with sales strategies. This role contributes significantly to AZAHs online presence and customer engagement by blending creativity with strategic execution in the digital space.
 
 
 
 Responsibilities
 
 
 
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 Develop and implement comprehensive social media strategies for Instagram and Facebook to boost brand visibility and user engagement.
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 Create, curate, and manage high-quality content to attract and retain a loyal audience across social media platforms.
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 Plan, organize, and execute creative social media campaigns in alignment with the companys marketing goals.
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 Collaborate closely with the creative team to assist in photoshoots and video shoots, ensuring content supports marketing objectives.
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 Maintain, update, and optimize the company website content to ensure it effectively communicates brand messaging and product offerings.
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 Manage the Shopify store by regularly updating product information, monitoring customer interactions, and improving the overall shopping experience.
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 Monitor social media performance indicators and analyze insights to evaluate the effectiveness of campaigns and identify areas for improvement.
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 Apply strong creativity and communication skills to engage target audiences and grow the companys digital footprint.
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 Handle multiple tasks efficiently, ensuring timely delivery of all social media content and campaign initiatives.
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 Stay updated on emerging social media trends and tools, incorporating innovative approaches to improve reach and engagement.
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Social Media Manager - TJ / 1844700

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 Our client Riphah International University is looking for a Quality Assurance Intern in Lahore
 
 
 Riphah International University is seeking a motivated and detail-oriented Intern for the Quality Assurance team to assist in monitoring and upholding quality standards across various operational activities. This internship is ideal for candidates who are currently pursuing or have recently completed a degree in Supply Chain Management, Logistics, Business Administration, or related fields. The role involves supporting the inspection of materials, finished products, and shipments to ensure compliance with quality benchmarks. The intern will play a vital part in maintaining quality documentation, such as reports and checklists, while coordinating effectively with procurement, warehouse, and logistics teams to promote quality compliance across departments.
 
 
 This position offers the opportunity to gain foundational knowledge in quality control procedures and support the implementation of standard operating procedures. The intern will participate in supplier evaluations, assist in performance tracking, and contribute to audits and compliance checks to ensure adherence to company policies and industry standards. The role requires strong attention to detail, analytical thinking, and effective communication within a collaborative environment. This internship is designed to provide hands-on experience and a comprehensive understanding of quality assurance processes across supply chain operations without the responsibility of managing a team.
 
 
 
 Responsibilities
 
 
 
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 Support monitoring of quality standards for incoming goods, in-process materials, and outgoing shipments to ensure compliance with established criteria.
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 Assist in conducting inspections and sampling of materials, products, and shipments to identify deviations or non-conformities.
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 Help maintain and update quality assurance documentation, including checklists, reports, and records to ensure accurate information management.
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 Coordinate with procurement, warehouse, and logistics teams to verify adherence to quality requirements during different stages of the supply chain.
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 Contribute to supplier evaluation activities by tracking supplier performance and identifying potential quality risks.
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 Identify quality issues, discrepancies, and defects and report them promptly to the quality assurance team for resolution.
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 Assist in implementing and reviewing quality control procedures and standard operating procedures (SOPs) to enhance compliance and efficiency.
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 Participate in internal and external audits by preparing necessary documents and supporting audit processes to ensure regulatory and company standard adherence.
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 Help facilitate compliance checks and quality improvement initiatives to support continuous improvement efforts in the organization.
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 Utilize Microsoft Office tools, especially Excel, for data analysis, reporting, and documentation related to quality assurance tasks.
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 Develop basic skills in manual and automated testing concepts as they relate to quality assurance within supply chain and logistics contexts.
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 Demonstrate strong organizational skills and attention to detail to effectively manage multiple tasks and quality checkpoints.
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 Engage in collaborative team activities, providing support and communicating effectively to promote a culture of quality and continuous improvement.
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 Learn and adapt quickly to evolving quality standards, processes, and technologies relevant to supply chain and logistics operations.
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Quality Assurance Intern - TJ / 1846920

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 Our client Mna Digital is looking for a Director of Digital Media Strategy in Lahore
 
 
 We're building the next generation of a digital-first news organization &mdash; one that breaks stories, sets the agenda, and reaches audiences wherever they are. We're looking for a Head of Digital to lead the charge.
 
 
 This isn't a back-seat strategy role. You'll own the digital newsroom end-to-end: editorial direction, audience growth, product, video, social, and data. You'll work shoulder-to-shoulder with senior editors and reporters to turn ambitious journalism into the most-read, most-watched, most-shared coverage in the market.
 
 
 If you live for the rhythm of a live news cycle, think in headlines and dashboards in equal measure, and have a track record of building digital products that journalists and readers love &mdash; we'd love to talk.
 
 
 
 Responsibilities
 
 
 
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 Set the digital editorial vision. Define what our journalism looks, sounds, and feels like online &mdash; across web, app, newsletters, video, podcasts, and social platforms.
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 Lead the digital newsroom. Manage editors, producers, social leads, SEO specialists, and audience editors. Hire, coach, and build a team people want to work on.
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 Own audience growth. Drive sustained growth in unique users, sessions, subscribers, and platform reach through smart distribution, SEO, and product decisions.
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 Run the daily news operation. Chair the digital news meeting, call the big stories, and make confident editorial calls under deadline pressure.
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 Translate data into action. Use analytics (GA4, Chartbeat, Parse.ly, social insights) to shape coverage decisions, story formats, and publishing rhythms &mdash; without losing editorial soul.
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 Lead on innovation. Champion experimentation in formats &mdash; vertical video, explainer journalism, live blogs, interactives, AI-assisted workflows, and emerging platforms.
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 Partner across the business. Work closely with product, tech, commercial, and marketing teams on CMS development, monetization, and brand campaigns.
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 Uphold the standards. Ensure every piece of digital output meets the highest bar for accuracy, ethics, fairness, and editorial independence.
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Director of Digital Media Strategy - TJ / 1846868

Join Agay Barho! and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.