Qureos Mentor

Multinet Pakistan

Responsibilities and Duties: <ul><li>To Troubleshoot and resolve customer problems on Multinet products and solutions.</li><li>Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.</li><li>Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.</li><li>Must have the ability to manage customer expectations, and prioritize work while multitasking.</li><li>Provide technical support on phone for support/service requests. Provide phone assistance to our customers on the provision of customer services.</li><li>Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment), and other products.</li><li>Respond to customer (internal and external) inquiries concerning customer complaints (support / service) request and improves the overall functionality of provided services and related CPE (vendor equipment).</li><li>To document and log all customer contacts/ queries into the support database.</li><li>Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).</li><li>Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.</li><li>Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.</li><li>Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.</li><li>Solution: communicate the solution to the client and Multinet team and agree on an action plan.</li></ul>Requirements:<ul><li>BS/BE in Telecom/Electronics or computer science.</li><li>Fresh to 1 Year of work experience.</li><li>Excellent Communication Skills.</li><li>Network-related Certifications would be preferred.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthWork Location: In person

Resident Engineer

Individual will be responsible for: <ul><li>To troubleshoot and resolve customer problems on Multinet /EG products and solutions.</li><li>Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket the number for future reference.</li><li>Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.</li><li>Must have the ability to manage customer expectations, and prioritize work while multitasking.</li><li>Entertain the customer queries and provides direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.</li><li>Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).</li><li>To document and log all customer contacts/ queries into the support database.</li><li>Prepare and deliver documentation of problem description and findings to the appropriate escalation point. (Example: Log complaints highlight and escalate to concern).</li><li>Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.</li><li>Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.</li><li>Diagnosis: analyze issue, using sophisticated tools, own knowledge and where appropriate liaise with others to identify the cause and solution for the issue.</li><li>Communicate the solution to the client and Multinet team and agree on an action plan.</li><li>Technical degree B.E/B.S in Telecom/Electronics/Computer Science.</li><li>1 year of experience and sound knowledge of the telecom industry and data services.</li><li>Strong communication Skills</li></ul>Job Type: Full-timePay: Up to Rs50,000.00 per monthWork Location: In person

GSAC Engineer

Key Responsibilities:<ul><li>Develop and maintain fiber network maps (backbone, access, FTTx).</li><li>Manage and update spatial data for routes, joints, handholes, and customers.</li><li>Perform spatial analysis for network expansion and route optimization.</li><li>Integrate GIS with other systems (NMS, OSS/BSS, or asset databases).</li><li>Convert survey and as-built data into GIS formats.</li><li>Create thematic maps, dashboards, and reports for management.</li><li>Ensure data accuracy, consistency, and version control.</li><li>Collaborate with planning and operations teams for GIS support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in GIS, Geomatics, Geography, or Engineering.</li><li>2&ndash;5 years of GIS experience in telecom fiber or infrastructure projects.</li><li>Proficiency in ArcGIS / QGIS others..</li><li>Knowledge of fiber network architecture (Backbone, Access, FTTx).</li><li>Familiarity with spatial databases (PostGIS, SQL Server).</li><li>(Preferred) Scripting skills in Python or ModelBuilder for automation.</li><li>Strong analytical and communication skills.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

GIS Specialist

Key Responsibilities:<ul><li>Lead GIS operations for fiber network planning, design, and maintenance.</li><li>Manage and maintain spatial databases of fiber routes, joints, handholes, ODFs, and customers.</li><li>Support project teams with GIS-based route feasibility and design validation.</li><li>Supervise and mentor GIS engineers to ensure data accuracy and timely delivery.</li><li>Develop and maintain dashboards and analytics for management reporting.</li><li>Collaborate with IT and Planning teams to integrate GIS data with NMS/OSS/BSS systems.</li><li>Ensure QA/QC compliance, documentation, and metadata standards.</li><li>Coordinate with vendors and consultants for GIS data collection and services.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in GIS, Geography, Geoinformatics, or related field.</li><li>5&ndash;8 years of GIS experience in a telecom fiber environment.</li><li>Strong command of ArcGIS, QGIS, and spatial databases (PostGIS/SQL).</li><li>Knowledge of FTTH, backbone, and metro fiber network architecture.</li><li>Experience with ArcGIS Dashboards for visualization.</li><li>Excellent communication and leadership skills.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Deputy Manager – GIS

Multynet is looking for a skilled and experienced LED Technician to join our CSD Department in Lahore.If you have hands-on experience in LED TV repairing, board, and panel work, this opportunity is for you!Key Responsibilities:Diagnose, troubleshoot, and repair LED TVs, boards, and panels.Conduct detailed inspections to identify faults and ensure quality repairs.Maintain service records and update repair logs.Collaborate with the technical support and production teams for complex issues.Ensure adherence to safety and operational standards during all repair activities.Qualifications &amp; Requirements:Minimum 2 years of practical experience in LED repair and maintenance (mandatory).Must have strong hands-on technical knowledge in electronics, board repair, and LED systems.Education: No strict academic requirement candidates with strong technical expertise are highly encouraged to apply.Excellent attention to detail and problem-solving ability.Ability to work efficiently as part of a team and meet repair timelines.What We Offer:Competitive salary package with performance-based bonuses and incentives.Supportive and collaborative work environment.Opportunities to enhance technical skills and career growth.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

LED Technician

<ul><li>Provide level-1 support to cloud customers.</li><li>Virtual Machine/instance life-cycle related troubleshooting.</li><li>Rotational shifts (day/evening/night).</li><li>Monitoring/reporting of events.</li></ul>Requirements:<ul><li>BS in Computer Sciences, Information Technology or Software Engineering.</li><li>Fresh or maximum 1-year of experience required.</li><li>Basic knowledge of networking and network security.</li><li>Basic knowledge of system administration (Windows and Linux).</li><li>Basic knowledge of Cloud Computing (Infrastructure as a service).</li></ul>Job Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

Cloud Systems Engineer

Join Multinet Pakistan and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.