851 Adult Mental Health Case Manager SP 3/4

Under the supervision of the Center Manager, this position is responsible for the delivery of clinical services and community supports to persons with severe and persistent behavioral health illness, as defined by the state authority, The Department of State Health Services (DSHS). Services are to be provided according to the Texas Resiliency and Recovery Model, and must conform to the Performance Contract, Community Service Standards, and Helen Farabee Centers policy and procedures, and Medicaid standards.

Responsibilities include, but are not limited to:

The incumbent assists consumers in making informed choices educating them on community resources and assist with accessing services. The incumbent schedules uniform assessments and updates treatment plans in accordance to consumer need. This position will be required to serve on-call after regular business hours, for which compensation is provided. The incumbent must provide face-to-face assessment and crisis intervention services to any person requesting help or presenting a crisis at any time. Teamwork, initiative and positive example in work habits are expected at all times. Provides consultation and support to fellow staff as needed. This position requires an aptitude for working with severely mentally ill, often impoverished people; and for seeing this work as a clinical specialty in which we take great pride. The incumbent should have knowledge and skills in assessment, diagnostics, treatment planning, and community support services for children, adults, and geriatric persons with behavioral health; as well as knowledge of psycho-therapeutic medications and basic casework skills. This position provides assistance keeping unassigned caseloads up to date and/or assistance to caseworkers with assigned caseloads as needed. The incumbent is accountable to the Center Manager. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employers discretion. Your work location and hours could change based on program needs.

Bachelor’s degree from accredited college or university with major in social, behavioral or human services field. Licensure is not required. Experience with Severe and Persistent Mental illness is preferred but not required.

Must have valid driver’s license and be insurable to drive Center vehicles. Position requires proof of PIP insurance. Must pass and maintain all Center mandated trainings.

Knowledge, Skills, and Abilities

• Ability to read and proof correspondence, reports and computer printouts manually, etc.
• Good spelling and grammar skills.
• Ability to write progress notes according to standard, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Ability to relate verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
• Display a customer service orientation; at all times treating customers as equals and partners.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), familiarity with CARE.