Academic Advisor, Undergraduate Online Programs

Department

INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)

Department Information

Indiana University Online is dedicated to maintaining the academic integrity of an Indiana University (IU) degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan , IU Online is committed to growing student enrollment to 25,000 in online programs by developing innovative programs and services in collaboration with IU's campuses.

IU Online, under the Office of the Vice President for Regional Campuses and Online Education (VPRCOE), partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2025, IU Online offers 200+ academic programs, 57 of which are collaborative academic programs across IU's 9 campuses, with an enrollment of 10,385 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.

Job Summary

The Academic Advisor reports to the Associate Director for Online Undergraduate Advising. This role is responsible for providing information specific to course of study needs with curricular planning assessment to encourage informed decisions for offering, enrolling in, and completing undergraduate online program educational courses and course sequences.

Department-Specific Responsibilities

• Possesses knowledge of university contacts, systems, and services that facilitate student progression and refers students to appropriate campus resources, such as academic support resources, writing and math centers, career service opportunities, etc.
• Works with scheduling professionals to understand the capacities of each campus to support academic programs and recommend number of sections based on student demand, and schedules students accordingly.
• Works with campus registrars to make sure courses are scheduled correctly with accurate pre-requisite and requirement coding.
• Interfaces with program representative and/or faculty committees to discuss possible degree and/or certification requirement changes and shares student feedback.
• Utilizes relationship management skills and the online collaborative model framework to navigate and work across university departments and campuses to provide timely (less than 24 business hours), accurate, and concise turn-around responses to student and faculty inquiries.
• Creates, updates, and disseminates advising materials, such as degree maps, FAQ's, etc.
• Supports the transfer credit process and posting.
• May conduct graduate audits and degree conferrals.

General Responsibilities

• Provides academic counseling for students pursuing or considering majors, minors, or certificates. Guides students in planning their course of study in concert with the departments' curricular requirements. Explains curriculum requirements and school and campus policies.
• Meets with students in groups and 1-on-1 to guide students in academic programs that will meet their educational needs and the requirements of their chosen major, minor, and/or certificate.
• Assists students in making informed decisions about a choice of major and potential career or graduate school direction. Helps students to assess their interests, values, and academic skills and to understand these in relation to major choice and potential future career/graduate school options.
• Teaches students how to navigate university systems, academic processes, and policies. Empowers student accountability in academic decisions about courses, career direction, and long-term plans. Provides guidance on avenues for increased involvement as an IU student and in the IU community.
• Refers students to appropriate campus resources, such as academic support resources, placement programs, internship and overseas study opportunities, etc.
• Tracks and monitors students' academic progress, reviews and maintains confidential student records to ensure that students meet requirements and to document advising discussions, and communicates this information in a timely manner to students and to appropriate academic offices when necessary.
• Represents the advising function as a presenter at campus meetings and recruiting functions. Assists in developing written advising materials for use in student events.
• Researches, recommends, or creates best practices for unit or campus initiatives, projects, processes, or programs and may provide guidance to other Academic Advisors.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Master's degree in related field.

WORK EXPERIENCE

Required

• 2 years in student affairs, teaching, academic advising, or related field. Experience in a student-focused, higher education environment is highly desired.

Preferred

• 3 years in student affairs, teaching, academic advising, or related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Uses and learns new technology proficiently and changes practices with changing technology.
• Meet Best Practices and National Standards for Academic Advising.
• Understands and meets Family Educational Rights and Privacy Act (FERPA) requirements.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

Candidate proximity to south-central and central Indiana is mandatory to attend in-person meetings and work events.

This position is part of the IU Framework for Academic Advising and Career Development. Learn more about the associated expectations, student learning outcomes, and institutional commitments.

Work Location

Bloomington, Indiana

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

Advertised Salary

Up to $54,000 per year based on experience.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Academic Advising

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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