Account Coordinator

About Us

We imagine the new. Inspire the next. And use the power of our creativity to help build up those around us.

At Allison, we provide a limitless environment where you can build, create, and grow. Our openly collaborative and highly supportive culture is free from bureaucracy and red tape. With over 1,000 innovators from diverse backgrounds, we break new ground for world-class clients across 50 global markets and dozens of industries. We believe in creating a space where everyone can freely express their opinions, share their ideas and dreams for the future, and be themselves.

We foster an inclusive culture that attracts builders from all backgrounds who can envision new solutions and create outcomes that move our clients' businesses forward, while helping everyone on the team learn and grow together. Our shared ideal of the builder's mindset is limitless and available to everyone, and we push the boundaries to create new and innovative solutions for our clients and ourselves.

We create lasting impact and relationships, and our culture fosters meaningful connections and friendships that last beyond the workplace. If you're ready to join a team that pushes you to be your best, supports you every step of the way, and celebrates your successes, welcome to the Allison family.

Overview

We are seeking an Account Coordinator to join our Media + Influence team to assist in the research, creation, implementation and measurement of social, paid media, influencer marketing, and content campaigns. This is an entry-level role, which will support a broad range of clients and industries.

This role plays a critical role in ensuring brands show up consistently, authentically, and responsively in social environments. The Account Coordinator operates at the intersection of audience behavior, content, and conversation, helping translate strategy into daily in-platform actions.

This role is expected to have strong platform fluency, attention to detail, and an instinct for how brands should behave within social communities.

Responsibilities

• Executes day-to-day community management across client social channels (Instagram, TikTok, X, Facebook, YouTube, etc.)
• Monitors inbound activity (comments, DMs, mentions, tags) and responds in a timely, brand-aligned, and platform-native voice
• Identifies opportunities to engage beyond owned channels (commenting on relevant creator posts, joining conversations, reacting to cultural moments)
• Escalates sensitive or high-risk interactions appropriately, demonstrating sound judgment and awareness
• Maintains and evolves brand voice guidelines for community engagement
• Flags recurring questions, feedback, or sentiment trends to inform content and strategy
• Provide insights for monthly/quarterly reporting based on analytics from social conversation and social trends from the brand
  
  

Social Listening and Trend Awareness

• Actively monitors social platforms for emerging trends, conversations, and cultural moments
• Surfaces relevant opportunities for brands to participate in real time
• Tracks audience sentiment and conversation themes, contributing to weekly/monthly reporting
• Shares platform updates, feature changes, and behavioral shifts with internal teams
  
  

Content and Social Support

• Supports content publishing and scheduling across platforms
• Supports paid social media publishing with an emphasis on Meta Business Suite
• Assists in drafting social copy, captions, and reactive posts
• Provides input on content performance and suggests optimizations based on audience behavior
• Collaborates with creative and strategy teams to ensure content aligns with how users engage on each platform
• Occasionally supports lightweight content creation (e.g., reactive posts, text overlays, simple edits)
  
  

Cross-Functional Collaboration

• Works closely with account, strategy, creative, and paid teams to ensure alignment across social efforts
• Supports execution of broader social campaigns by ensuring community and conversation strategies are integrated
• Participates in internal and client status meetings as needed
  
  

Organization and Execution

• Maintains trackers for community management, escalations, and engagement opportunities
• Helps ensure all social activity is documented and aligned with approvals/processes
• Manages time effectively across multiple clients and priorities
  
  

Qualifications

• Bachelor’s degree in marketing, communications, or related field (or equivalent experience)
• Strong understanding of social media platforms (Instagram, TikTok, X, YouTube, Facebook) and how people actually use them
• Demonstrated interest or experience in community management, social engagement, or digital culture
• Clear understanding that social is interest and behavior driven
• Strong written communication skills with the ability to adapt tone and voice across brands
• Highly organized with strong attention to detail and ability to manage multiple workflows
• Ability to think critically and exercise judgment in real-time interactions
• Analytical mindset with a basic understanding of social metrics (engagement, sentiment, etc.)
• Self-starter mentality with a bias toward action and responsiveness
  
  

Benefits

• Hybrid work environment with home and office schedule (2+ days in office per week) and work from anywhere weeks
• Comprehensive health benefits (healthcare, vision, dental, pet, home, and auto insurance)
• Generous time off policies (unlimited paid time off, wellness days, national holidays, summer Fridays)
• Four-week sabbatical every five years of employment
• Exceptional parental leave benefits
• Global mentorship and networking programs
• Monthly cell phone reimbursement
• 401k savings and employee stock purchase plan
• Volunteer hours (20 hours annually) for designated non-profit partner and personal choice
• Globally driven DEI initiatives (Employee Advocacy Groups, DEI committee)
• Career growth opportunities, such as Allison University (multi-day customized trainings for each level)
  
  

Equal Opportunities

Our founding vision was to create a positive and entrepreneurial environment where talented people thrive – and creativity-killing bureaucracy… doesn’t.

We celebrate diversity and are committed to providing an inclusive environment for our employees. We do not tolerate discrimination or harassment of any kind and are committed to building an agency where everyone is welcome, and every voice is heard. We are proud to be an equal opportunity and affirmative action employer.

Compensation

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $45K-55K. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

In addition to medical, dental and vision coverage, we offer a generous unlimited PTO plan, 401k program and comprehensive benefits plan. Additional perks and benefits include a month-long sabbatical, active employee advocacy groups, globally driven DEI initiatives, wellness days, summer Fridays and learning and development programs for our employees.