Account Director

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.

Will you help take us there?

We are looking for an Account Director to join our new team in Riyadh. In this role, you will be instrumental in building Ten’s Business in one of its most high-profile and fast growing markets, as you lead our commercial relationships across both Clients and Partners, developing existing relationships, negotiating new strategic partnerships, and leading marketing initiatives.

This is more than a leadership role. It’s your chance to define our position in the region, make market-shaping decisions, and create results that influence Ten’s global business.

Your key priorities will be:

Strategic Account Growth

• Develop and deliver an ambitious Growth Plan by building a strong network of stakeholder relationships within the client organization and influencing client strategy to unlock growth opportunities.

Account Management

• Oversee the successful delivery of the corporate programme(s), meeting shared objectives and success metrics.
• Manage the governance process, with monthly meetings and quarterly strategic business reviews.
• Resolve day-to-day issues promptly and escalate appropriately.
• Share good news both externally and to relevant teams internally.
• Provide accurate, timely reports, analysing trends and translating insights into actionable plans.
• Raise invoices in a timely manner and ensure payment is promptly received.

Partnership and Proposition Development

• Identify key partnerships in the region and negotiate a range of assets for the local market that drive engagement and strong NPS.
• Monitor trends in luxury travel and lifestyle and develop the proposition accordingly to ensure our service remains cutting-edge and desirable.
• Arrange and manage partner activities, as appropriate, such as networking soirées, training sessions, ensuring they are well-organized and impactful.

Marketing and Communications

• Develop and execute campaigns featuring the best mix of assets to meet the specific success metrics of the programme.
• Networking and hosting member-facing events from time to time.

Requirements

• 8+ years of experience in a commercial role (Account Director, Partnership Manager or similar)
• Proven track record of managing significant partnerships with well-known brands in sectors such as travel, luxury or financial services in the region.
• Good understanding of the demands of service-led industries (luxury, hospitality, travel, concierge) and high net worth customers and how to exceed expectations.
• Ability to demonstrate tangible growth and impact in previous roles.
• Ability to build trust and influence quickly with both clients and internal teams.
• Fluent in English and Arabic.

Location: Riyadh - Saudi Arabia (100% on site)

Benefits

At Ten, employees are at the heart of everything.

The company promotes a culture of recognition – through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.

What Ten offers:

• Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program
• Vacation policy: Paid vacation plus one additional day for volunteer work
• Sabbaticals: One month of paid leave every five years
• Remote Working Holidays

• Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients
• Dynamic work environment: Diverse tasks in an international team
• Career opportunities: Development prospects in an agile, growing company
• Inclusive company culture: Diversity and collaboration are highly valued

Our Commitment to Diversity:

We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business needs.

Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.