Account Director – Digital & Web Experience

Ignite Visibility is a leading digital marketing agency that empowers businesses to excel online from national to local strategies. We are committed to helping our clients achieve their digital marketing goals through innovative strategies, cutting-edge technology, and exceptional service. Our team is dedicated to delivering outstanding results and continually raising the bar in the digital marketing industry. As a result, we are seeking an expert account management leader to lead web and digital services clients for us. If you love client services, strategy, web dev, and all things digital marketing, come join our team!

About the Role:

We’re seeking a full-time remote Account Director, Web & Digital to lead strategic relationships with our mid-market and enterprise clients, with a strong focus on digital initiatives and web development. This role requires a blend of client leadership, technical fluency, and delivery oversight - acting as the strategic link between stakeholders and internal teams.

You’ll be responsible for ensuring the success of complex web and digital projects by deeply understanding client goals, shaping project roadmaps, and guiding cross-functional teams.

You’ll also play a pivotal role in growing client relationships and identifying new business opportunities.

Key Responsibilities:

• Lead and grow strategic relationships with enterprise and mid-market clients, serving as a trusted advisor across business and digital initiatives.
• Act as the primary point of contact for executive stakeholders, ensuring alignment, transparency, and long-term value.
• Drive the delivery of high-impact web and digital experiences - ensuring technical feasibility, business relevance, and on-time execution.
• Translate client needs into clear roadmaps and technical requirements, working closely with engineers, product managers, and strategists.
• Maintain strong oversight of project delivery, ensuring work meets scope, timelines, and quality expectations.
• Partner with internal leadership to resource, structure, and scale teams based on evolving project needs.
• Uncover and pursue account growth opportunities including upsells, cross-sells, and long-term partnership expansions.
• Maintain a deep understanding of each client’s business, industry, web ecosystem, and success metrics.
• Serve as a technical-savvy liaison, able to bridge business objectives with development and delivery realities.
• Lead key meetings including planning sessions, delivery reviews, and retrospectives — ensuring clarity and accountability throughout.

Requirements:

• 8+ years of experience in account management, client services, or digital strategy, including at least 3 years in a director-level (or equivalent) role for web project and accounts
• Demonstrated success leading enterprise-level digital accounts, particularly in web development initiatives, with a strong understanding of the full web development lifecycle — from planning and UX/UI to QA and deployment. Technical knowledge is essential, though hands-on coding is not required.
• Proven ability to manage cross-functional delivery teams in Agile, Scrum, or hybrid environments, ensuring high-quality execution and alignment with client goals.
• Strong leadership, communication, and stakeholder management skills, with the ability to navigate seamlessly between technical and non-technical teams.
• Strategic thinker with a knack for simplifying complex problems and delivering actionable, technically sound solutions.
• Proficient with digital tools and platforms, including CMS (e.g., Webflow, WordPress, Contentful), marketing tech stacks, CRM systems (e.g., HubSpot, Salesforce), analytics platforms, and SEO tools.
• Background in digital agencies, SaaS companies, or consulting environments, with experience managing global or multi-brand digital programs.
• Proven track record of identifying and driving upsell or growth opportunities within existing client relationships.

Nice to Have:

• Understanding of SEO strategy, content governance, or performance marketing.
• Experience guiding web projects in regulated industries or complex stakeholder environments.

What We Offer:

• Competitive compensation package with performance incentives.
• Comprehensive benefits including health, dental, and vision insurance.
• A collaborative, growth-oriented culture where innovation is valued.
• Opportunities for professional development and career growth.
• Fully remote workforce