Account Executive

Job Purpose

Create long-term and trusting relationships with clients. Oversee a portfolio of assigned customers and develop new business from existing ones.

Roles and Responsibilities

Client Relationship Management:

• Build and maintain strong relationships with assigned clients.
• Understand client needs and requirements to provide effective solutions.
• Respond to client inquiries and resolve issues promptly and professionally.

Sales and Business Development support:

• Identify and pursue new business opportunities within assigned accounts.
• Upsell and cross-sell company services to existing clients.
• Contribute to the development and implementation of sales strategies.

Project Management:

• Manage and coordinate client projects, ensuring timely delivery and quality.
• Collaborate with internal teams to ensure smooth project execution.
• Track project progress and report on key performance indicators.

Client Support:

• Provide ongoing support and training to clients on product usage and best practices.
• Assist with client onboarding and activation processes.
• Monitor client satisfaction and address any concerns or issues.

Administrative Tasks:

• Maintain accurate client records and documentation.
• Prepare reports and presentations as required.
• Adhere to company policies and procedures.

Job Requirements

• A bachelor's degree or equivalent qualification.
• 1 to 2 years of proven experience as an Account Executive/Client service role.
• Previous Media Intelligence/PR agency experience is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Proficiency in relevant software applications (CRM, sales tools, etc.).
• A strong understanding of the industry and market trends.
• A results-oriented approach and a passion for sales.
• Fluency in Arabic and English is required.