Account Executive Admin

Headquartered in Louisville, KY, Mercer Transportation has been one of the nation’s leading owner-operator carriers for over 40 years. Our reputation is built on a family-oriented culture rooted in honesty, professional freedom, and respect.

We are seeking an Account Executive Admin to join our Freight Operations team. This role plays a critical part in supporting Account Executives through accurate load coordination, proactive communication, and detailed administrative execution. The position ensures that load data, tracking updates, and documentation are complete and reliable, directly contributing to on-time service, optimized capacity utilization, and efficient billing processes.

This position is ideal for someone who thrives in a fast-paced logistics environment, enjoys problem-solving, and takes pride in accuracy, organization, and supporting operational success.

This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

What’s In It For You

• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Professional Growth – Opportunities to expand your knowledge in freight operations, logistics coordination, and transportation systems

What’ You'll Do

• Update and maintain accurate ETA and load information across internal and customer systems
• Proactively track and trace loads to ensure on-time pickups, deliveries, and overall service performance
• Identify and communicate potential delays or service disruptions before customer impact
• Coordinate with Drivers and internal teams through professional phone and email communication
• Escalate urgent issues and support timely problem resolution
• Enter and validate freight opportunities and load details with a high level of accuracy
• Maintain rate confirmations and ensure all shipment documentation is complete prior to execution
• Support pricing awareness and bid preparation through market insights and historical data
• Obtain Proofs of Delivery (PODs) and assist with timely billing processes
• Track and document accessorial charges (e.g., detention, layovers, TONU, TRA) for accurate billing

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of clerical or administrative experience, including customer service or multi-line phone systems
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy
• Excellent verbal and written communication skills
• Ability to actively listen, ask questions, and communicate clearly across teams
• Ability to work independently and follow direction in a fast-paced environment
• Proficiency with Microsoft Office and general computer systems

Physical Requirements

This position is primarily office-based and includes:

• Prolonged periods of sitting and working on a computer
• Frequent use of phone, keyboard, and office equipment

Screening Requirements

May include motor vehicle check, drug screen, and criminal background check.

Why Mercer

At Mercer, you’ll be part of a collaborative, people-first team where relationships matter and performance drives opportunity. We invest in training, value open communication, and support growth for individuals who are willing to learn, adapt, and take ownership of their success.

Equal Employment Opportunity

We are an Equal Opportunity Employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.