Account Manager

Overview
Job Title: Account Manager

Location: Birmingham, AL

Job Type: Full-Time

Job Summary:

Join our dynamic team as an Account Manager, where you'll play a crucial role in fostering exceptional customer relationships and managing client home portfolios. If you're passionate about providing outstanding service and thrive in a fast-paced environment, this is the perfect opportunity for you!

Key Responsibilities:

• Welcome and onboard new customers, ensuring a seamless introduction to our services.
• Serve as the primary point of contact for your assigned customer homes, building trust and rapport.
• Manage customer home portfolios with precision, conducting monthly account reviews.
• Ensure timely rent collection and discuss rental pricing with customers before listing properties on platforms like AppFolio, Zillow, and Redfin.
• Proactively communicate and any property issues, including emergencies, and coordinate swift resolutions for customers and tenants.
• Collaborate with customers to address inquiries and ensure submitted work orders receive prompt owner approval.
• Advocate for customers by understanding lease agreements and property management agreements.
• Notify customers immediately of tenant move-outs and create transition plans in advance.
• Communicate with the workflow management team to ensure work orders are completed.
• Coordinate with field managers to ensure all homes are secure and ready for rental.
• Ensure lockboxes are placed on all vacant homes under management.
• Coordinate home inspections with the Section 8 office and address any necessary repairs.
• Facilitate tenant move-ins after homes pass Section 8 inspections and conduct pre-move-in inspections.
• Audit websites to ensure occupied properties are accurately listed.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• 2 years of experience in account management
• 2 Years customer service.
• Strong communication skills and a customer-centric approach.
• Ability to manage multiple tasks effectively.
• Exceptional Organization skills.

What We Offer:

• Competitive salary and comprehensive benefits.
• Opportunities for professional growth and development.
• A collaborative work environment where your contributions matter.

If you're ready to make a significant impact and elevate customer experiences, we invite you to apply for the exciting role of Account Manager!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 2 years (Required)

Work Location: In person