Account Manager

Account Manager

The Account Manager (AM) plays a critical role in solving business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship-building with decision-makers and influencers.

Business Development

• Identify and engage decision-makers and influencers to generate new sales opportunities within existing and prospective accounts.
• Expand Ricoh’s market share by opening new doors and deepening customer relationships.

Customer-Centric Solutions

• Uncover and solve critical business challenges through research and consultative questioning.
• Focus on how customers buy—understanding their needs rather than promoting predetermined products or services.

Communication & Presentation

• Deliver compelling presentations both in-person and virtually.
• Use storytelling to differentiate Ricoh’s ability to transform digital environments.
• Clearly articulate how buying decisions impact the customer’s financial position.

• Bachelor’s degree or equivalent experience required.
• Minimum of 3 years of demonstrated business development experience.
• Preferred experience in IT and/or software services.
• Familiarity with document workflow solutions and processes.
• Foundational understanding of P&L components.
• Strong research and analytical skills to support strategic customer conversations.
• Proven ability to manage multiple accounts with attention to detail.

• Effective collaboration and influence-building skills.
• Solid understanding of solution design processes.
• Demonstrated thought leadership in customer engagements.
• Excellent verbal and written communication.
• Ability to build and maintain professional relationships with stakeholders.
• Up-to-date knowledge of Ricoh’s offerings.
• Strategic thinking to expand core services across customer enterprises.
• High learning agility and adaptability.
• Ability to navigate customer approval processes and build internal advocates.

• Typical office environment with standard lighting, ventilation, and noise levels.
• Work involves interpreting and applying complex information and conveying it effectively.
• Minimal physical effort; primarily sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required for regular use of tools and technology (e.g., keyboard, calculator).
Travel required (approximately 20%), which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.