Account Manager

Who We Are

Founded in 2008, CallRevu has pioneered the field of communications intelligence and phone process measurement for automotive retail dealerships. Our partnerships with renowned and high-performing dealerships across the United States have enabled us to help clients boost market share, enhance customer retention, optimize digital marketing campaigns, and drive profitability throughout all aspects of dealership operations.

As proud recipients of the 2023 AWA Rising Star Award, innovation is ingrained in our DNA. We take immense pride in our achievements and the tangible impact we create. Every day, we are driven to push boundaries, explore new frontiers, and discover innovative ways to assist our customers while staying true to our core values and maintaining a great workplace environment.

Summary

The Account Manager (AM) will manage, maintain, develop, and ensure effective usage and engagement for the dealerships in their assigned book of business. An AM’s assigned book of business are the customers they are expected to retain by managing their account and ensuring their customer experience is exceptional. The AM will conduct regular account reviews with their assigned book of business to provide training and review the accounts for usage rates, proper set-up, and will provide additional training to ensure full product integration and usage to guarantee customers are receiving the full value of CallRevu’s products for positive results on their bottom line. The primary objective is to retain clients, give outstanding customer service, drive upsell lead generation, and create raving fans.

Key Responsibilities

• High school diploma or GED equivalent. Bachelor’s degree in Business Administration, Communication, or related field of study a plus.
• At least 2 to 5 years of customer support and/or account management experience. Experience working with or for automotive dealerships preferred.
• Knowledge of how to assess, diagnose, troubleshoot, and resolve customer support issues with the ability to respond to escalated issues at a high level.
• Working knowledge of SalesForce strongly preferred. Experience working with a CMS required.
• Strong computer skills with the ability to navigate and learn multiple applications and programs.
• Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to build strong relationships with customers with superior follow up skills to complete tasks and projects according to established priorities.