Account Manager

Job Purpose

The Account Manager is primarily responsible for the management of relationships with clients

Roles and Responsibilities

• Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications

• Ensuring each team member are trained when joining the business but also offers ongoing training and support throughout

• Developing effective strategies for each client following the company’s strategy outline and ensuring strategies are creative and innovative

• Ensuring the team has completed documentation in place for each client in line with company’s policies

• Ensuring the team is delivering regular insights to their clients

• Meeting clients regularly & working towards maintaining high satisfaction scores

• Reviewing the monthly client reports from the team

• Regularly initiating new highly strategic, innovative & creative campaign ideas for clients

• Research top influencers, competitors and trends in clients’ industry

• Create timely and engaging content plans optimized for platform used and intended audience

• Set guidelines for team members including community managers/customer service

• Analyze and report social media actions on a monthly basis for successes and new opportunities • Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc.).

• Continuously brainstorm for new campaigns and ideas with team members

• Approving all quarterly client activation plans & suggested campaign ideas

• Work towards bringing more leads and upselling

• Perform other job-related duties as assigned by direct manager Competencies Core Competencies

Passion

Creativity Strategic

Thinking Proactivity

Behavioral Skills

Team player

Organizational Commitment

Accountability and Ownership

Adapting to change

Creativity

Flexibility

Motivating Others

Negotiation and Persuasion

Relationship Building Analytical Thinking

Balanced Decision- Making Leadership Strategic Thinking Result Focus (Delivering Results)

Technical Competencies/Skills

Solid understanding of project management and reporting on progress

Excellent command of English and Arabic

Strong knowledge in MS Office Developed & implemented multiple social media strategies

Strong understanding of social media advertising across Facebook, Twitter, LinkedIn and YouTube