Account Manager

Description:

Ntracts, Inc. is the healthcare industry’s leading provider of contract lifecycle management (CLM), governance risk and compliance (GRC) and policy management solutions. Trusted by more than 2,500 healthcare organizations nationwide. With over 85+ years of healthcare-focused experience, Ntracts solutions ensure compliance, mitigates risk, and drives efficiency in contract and policy management and governance, risk and compliance administration.

The Account Management Role is responsible for building trusted relationships with clients, driving satisfaction, and supporting their continued success with our solutions and services. This role will also partner closely with assigned Senior Sales Directors to drive account growth, ensuring a unified and coordinated approach to client expansion and retention. As the primary point of contact for assigned accounts, the Account Manager works to understand client goals, increase user adoption and enterprise-wide engagement, identify growth opportunities through additional offerings, secure renewals, and ensure long-term client retention.

The ideal candidate is proactive, detail-oriented, and passionate about client interactions while balancing business objectives and driving revenue growth. They are customer centric and responsible for building and maintaining professional relationships with prospects to support Ntracts commitment to service and revenue goals.

Responsibilities:

Client Engagement and Relationship Management:

• Establish and maintain strong, long-term relationships with clients.
• Proactively identify and address client needs and concerns.
• Serve as the primary point of contact for assigned accounts, ensuring client needs are met and exceeded.
• Partner closely with Sales Executives to drive account growth, ensuring a unified and coordinated approach to client expansion and retention.
• Partner with Sales Executives to expand the company’s footprint within assigned accounts, focusing on green space and untapped potential.
• Collaborate across internal teams (marketing, customer success, product, and executive leadership) to deliver integrated, value-based solutions.
• Conduct regular client meetings, quarterly business reviews and facilitate proactive communication to ensure satisfaction and engagement.
• Monitor Client Risk and Client Health reports to proactively address client risk and/or opportunities for growth.
• Prepare and deliver reports, metrics, and insights that demonstrate value and return on investment.
• Provide accurate forecasting, pipeline visibility, and executive reporting of sales and retention activities and results.

Account Growth, Retention and New Client Acquisition:

• Develop and implement account strategies to drive revenue growth and client retention.
• Monitor account performance and client health and provide regular reports on progress.
• Understand client business goals, challenges, and operational workflows to align solutions effectively.
• Identify and pursue opportunities for upselling and cross-selling.
• Negotiate and close deals to achieve sales targets.
• Partner with Sales Executives to support new client acquisition as subject matter expert.

Learning, Client Communication and Collaboration:

• Develop a thorough understanding of our products and service offerings and be an expert around their functionality.
• Conduct demonstrations of Ntracts solutions.
• Effectively communicate with clients, internal teams, and stakeholders.
• Collaborate with cross-functional teams to ensure seamless client engagement and service.
• Work cross-functionally with internal teams (sales, marketing, product, support, services) to deliver exceptional client experience.
• Represent the company at regional industry events, trade shows, and networking opportunities, serving as a thought leader in the healthcare space.

Market Knowledge and Industry Trends:

• Stay up-to-date on industry trends, competitor activities, and best practices.
• Provide insights and recommendations to improve client solutions and services.
• Represent the company professionally and effectively in all interactions.

Requirements:

• Proven track record of exceeding retention, sales and growth targets with a minimum of 4+ years prior experience in Account Management, Customer Success and/or Sales Role(s)
• Strong knowledge of enterprise sales cycles, consultative selling, and healthcare industry dynamics.
• Demonstrated success in working collaboratively with Sales Executives and cross-functional teams to achieve growth objectives.
• Experience in healthcare, specifically with governance, risk, compliance, legal and executive teams
• Familiarity with governance, risk, compliance and contract lifecycle management (CLM) systems or SaaS platforms
• Proven track record of meeting or exceeding client satisfaction, retention goals, renewal and sales quotas
• Ability to build relationships with decision makers, key influencers
• Ability to multitask and juggle several responsibilities simultaneously
• Excellent communication and problem-solving skills
• Stable internet connectivity
• Knowledge of Microsoft Office Applications, Including Outlook, Word, and Excel, and PowerPoint, SalesForce and/or HubSpot CRM
• Ability to learn new software quickly
• Love of making an impact and thriving in collaborative and energetic teams