Account Manager

Company: JD Industrials (JDi)

Department: Fulfillment & Supply Chain

Location: Riyadh, Saudi Arabia (with regional coverage across GCC countries)

Company Introduction

JD Industrials, a subsidiary of JD Group, is a leading industrial supply chain technology and service provider with a market value of approximately US$5 billion . We integrate "Supply Chain + Technology + Services" to build a global B2B procurement platform for industrial products.

Serving over 7,000 key corporate clients and more than 8 million SMEs , we collaborate with 30,000+ suppliers to offer 40 million+ SKUs . Our operations span Southeast Asia, Europe, the Middle East, and South America.

Driven by our mission – "To empower the industrial world with the utmost efficiency" – we leverage digital product pools, smart fulfillment systems, and end-to-end services to help industrial clients achieve compliance, cost optimization, and supply chain excellence.

Job Responsibilities

1. Key Account Management

• Build and maintain long-term relationships with key clients, gaining deep insight into their business needs and strategic direction.
• Conduct regular visits and communication to capture changing requirements and provide professional advice.

1. Tailored Solution Development

• Design customized product and service solutions based on clients' MRO needs, ensuring operational and procurement objectives are met.
• Collaborate with internal teams to deliver end-to-end services, from demand analysis and product recommendation to after-sales support.

1. Sales & Performance Achievement

• Develop and execute key account sales strategies and business growth plans to achieve sales targets.
• Identify new business opportunities through market analysis and customer insights to expand the company’s MRO market share.

1. Team Leadership & Development

• Train and coach key account team members to enhance their business capabilities and service professionalism.
• Establish efficient customer service processes and optimize team collaboration for high-quality service delivery.

1. Market Research & Competitor Analysis

• Monitor industry trends and competitor activities, adjusting account strategies to strengthen the company’s competitive edge.
• Participate in formulating and optimizing key account policies, providing actionable recommendations.

Qualifications

1. Bachelor’s degree or above, preferably in Industrial Engineering, Supply Chain, Business, or related fields.
2. Minimum 5 years of experience in B2B sales, key account management, or industrial product sales ; MRO industry experience is a plus.
3. Excellent communication and negotiation skills, with the ability to independently address customer needs and adapt to market changes.
4. Proficient in Microsoft Office; fluent in English; proficiency in Malay is preferred .
5. Experience in team management and cross-functional collaboration; results-driven and resilient under pressure.

We Offer

• Competitive salary and clear career progression opportunities
• 15+ days of annual leave , transportation and communication allowances
• Commercial insurance and company laptop
• A dynamic and inclusive team atmosphere with exposure to global business operations
• The opportunity to grow with JDi’s international expansion from the ground up!