Account Manager

New Day Office is a thirty-eight-year-old commercial interiors firm with an inspiring culture where the staff is on mission together and the client is highly respected. We are seeking a full-time Account Manager in Roanoke, VA to support existing clients and new business development across diverse environments including commercial, healthcare, education, and government settings.

The Account Manager serves as the primary point of contact for clients, ensuring exceptional service and long-term client satisfaction. This role combines relationship management and sales support and is ideal for a high-energy professional who thrives in a dynamic, client-focused environment. The ideal candidate will have 3-5 years of experience in account management and customer relations, along with strong communication, organizational, analytical, and problem-solving skills. This position requires strategic collaboration with internal teams, manufacturers, and contractors to deliver seamless results from concept to completion. Travel rate is 10%.

Responsibilities will include but are not limited to:

• Serve as the single point-of-contact for all client communications, services, and project activities
• Build and maintain strong, professional relationships with clients and their partners (A&D firms, contractors, etc.)
• Develop a comprehensive understanding of client goals, standards, and business practices
• Provide prompt, thorough responses to client inquiries and requests
• Develop detailed project plans, product specifications, and professional proposals either on own or with design staff
• Collaborate with internal departments to ensure accuracy and profitability of sales quotes
• Secure signed orders, terms, and purchase authorizations
• Stay involved through project delivery to ensure satisfaction and address changes in scope
• Promote the full range of New Day’s products and services to accounts
• Present new products and service opportunities to clients to strengthen relationships and drive growth
• Identify additional sales opportunities

Candidate must have a satisfactory driving record and be able to pass pre-employment drug testing as well as background checks to maintain access to military bases and client sites.

New Day rewards you with:

• Competitive Compensation Package
• Health Insurance with portion of employee only premium paid by New Day
• Supplemental policies available such as dental, vision, life insurance, etc.
• Simple IRA with a percentage match by New Day
• Paid time off including vacation, sick leave, and holidays
• Paid volunteer opportunities
• Strategic flexibility including a combination of working in the office, on job sites, and from home

We are an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, sex (including gender, sexual orientation, and pregnancy), age, national origin, disability or genetic information, marital status, or military or veteran status or any other basis prohibited by federal, state, or local laws in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Employment with New Day Office Products & Furnishings, Inc. is considered at-will, meaning that either the company or employee may terminate the employment relationship at any time with or without cause or notice.

Veterans are encouraged to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Roanoke, VA 24011 (Required)

Work Location: In person