Account Manager

Overview :

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.

At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience.

This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.

Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.

Responsibilities

• Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
• Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
• Ensure timely invoicing, milestone tracking, and financial reporting.
• Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
• Identify and mitigate operational risks while driving continuous improvement initiatives.
• Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
• Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
• Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
• Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
• Provide accurate information and set realistic expectations for project deliverables.
• Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
• Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
• Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
• Translate client requirements into actionable tasks for internal teams and ensure timely execution.
• Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
• Drive collaboration across teams to deliver consistent, high-quality outcomes.

Qualifications

• The applicant should have a Master’s or Higher degree in a STEM/HSS field.
• Native Arabic fluency and strong English language skills.
• 2-3 years of experience in customer servicing or project management.
• Candidates having experience working with universities or higher education domain in Saudi Arabia would be preferred.