Account Manager

Account Manager, Emerging Accounts, Middle East

Context of the role
Reporting to the VP of Account Management MENA the Account Manager, Emerging Accounts will focus on managing and growing a portfolio of smaller and developing clients, including banks, MTOs, PSPs, wallets and fintechs.

You will build strong day‑to‑day relationships with these accounts in the Middle East, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers.

Skills / Qualifications:
You're a natural people person who enjoys solving customer problems; you're excited to deepen your knowledge of high‑growth technology and payments businesses; you're organized, proactive, and comfortable working with data and digital tools.

• 3–7 years' experience in B2B Account Management, Customer Success or related client‑facing roles
  
  • Experience managing a portfolio of small to mid‑sized accounts, ideally in technology, SaaS, fintech or financial services
  • Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
  • Tech‑savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, spreadsheets) and explaining product features to customers
  • Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
  • Strong customer success mindset, with a data‑driven and process‑oriented approach to managing accounts
  • Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
  • Strong written and spoken English; Arabic is a plus

Sounds like you?

About Thunes
Thunes is the Smart Superhighway to move money around the world. Thunes' proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes' network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes' Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes' Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/