Account Manager

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.

Our mission is simple: to help businesses thrive through innovative technology . With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.

About You

As an Account Manager , you will be the primary point of contact for assigned clients, ensuring strong relationship management, service delivery, and account growth. You will work cross-functionally with Operations, Product, Support, and Finance teams to ensure client needs are met while identifying opportunities to expand accounts.

Key Responsibilities

• Act as the main point of contact for assigned client accounts
• Build and maintain strong, long-term relationships with key stakeholders
• Understand client needs and translate them into clear internal requirements
• Coordinate with internal teams to ensure timely and effective service delivery
• Monitor account performance, service levels, and client satisfaction
• Identify upselling and cross-selling opportunities within existing accounts
• Support onboarding of new clients and ensure a smooth handover post-implementation
• Handle client concerns or escalations professionally and proactively
• Prepare account reports, updates, and review summaries for management
• Ensure contracts, renewals, and commercial terms are followed and supported

What We’re Looking For

• Proven experience as an Account Manager, Client Success Manager, or similar role
• Strong stakeholder management and communication skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Commercial mindset with the ability to identify growth opportunities
• Strong problem-solving and negotiation skills
• Comfortable working cross-functionally with technical and non-technical teams
• Experience in tech, SaaS, hospitality, or digital solutions is an advantage
• Proficient in Google Workspace / CRM tools

Why Join Us?

At Kayana, you’ll be part of a fast-growing global company where your contributions will make a direct impact.

We offer:

• A clear path for career growth.
• The opportunity to set up and shape the compliance framework for a growing international business.
• A supportive and collaborative environment where your success is celebrated.